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Calendar
24
May
Communicating with Assertiveness & Confidence
May 24, 2022 1 PM - May 24, 2022 4 PM
Leadership and Management
Communication
25
May
Managing Unreasonable Complainant Conduct
May 25, 2022 1:30 PM - May 25, 2022 4:30 PM
Customer Service
Tenancy Management
26
May
Having Money Conversations with Tenants
May 26, 2022 1:30 PM - May 26, 2022 4:30 PM
Customer Service
Tenancy Management
30
May
Working Positively in a Changing Environment
May 30, 2022 12:30 PM - May 30, 2022 3:30 PM
Communication
Leadership
31
May
Managing Service Complaints in Community Housing
May 31, 2022 1:30 PM - May 31, 2022 4:30 PM
Customer Service
Tenancy Management
01
Jun
Managing Issues with Hoarding & Squalor
Jun 1, 2022 10 AM - Jun 1, 2022 1:30 PM
Community Housing
Mental Health
01
Jun
Effective Leadership in Social Housing
Jun 1, 2022 1 PM - Jun 1, 2022 4 PM
Leadership and Management
Communication
02
Jun
Mental Health Obligations for Executives
Jun 2, 2022 12 PM - Jun 2, 2022 2 PM
Mental Health
Industry Induction
Governance
Leadership and Management
Community Housing
07
Jun
Time Management & Personal Organisation
Jun 7, 2022 1 PM - Jun 7, 2022 4 PM
Online Workshop
Communication
08
Jun
Brighter Future Awards
Jun 8, 2022 1 PM - Jun 8, 2022 3 PM
08
Jun
Managing Neighbour Nuisance Complaints
Jun 8, 2022 1:30 PM - Jun 8, 2022 4:30 PM
Customer Service
Tenancy Management
09
Jun
Preventing Debt & Recovering Arrears
Jun 9, 2022 1:30 PM - Jun 9, 2022 4:30 PM
Tenancy Management
Customer Service
14
Jun
Emotionally Agile Leadership
Jun 14, 2022 1 PM - Jun 14, 2022 4 PM
Psychology
Leadership and Management
15
Jun
Handling Crisis Calls for Frontline Housing Staff
Jun 15, 2022 1 PM - Jun 15, 2022 4 PM
Customer Service
Tenancy Management
Community Housing
16
Jun
Trauma-Informed Tenancy Practice
Jun 16, 2022 10 AM - Jun 16, 2022 1 PM
Community Housing
Mental Health
21
Jun
Organisational Wellbeing for Leaders
Jun 21, 2022 9 AM - Jun 21, 2022 11:30 AM
Wellbeing
Leadership and Management
22
Jun
Accidental Counsellor
Jun 22, 2022 9 AM - Jun 22, 2022 1 PM
Tenancy Management
Community Housing
22
Jun
Case Notes & Record Keeping
Jun 22, 2022 1:30 PM - Jun 22, 2022 4 PM
Tenancy Management
Communication
23
Jun
Having Difficult Conversations
Jun 23, 2022 1:30 PM - Jun 23, 2022 4:30 PM
Tenancy Management
Customer Service
24
Jun
Having Performance Conversations
Jun 24, 2022 10 AM - Jun 24, 2022 1 PM
Leadership and Management
Communication
28
Jun
Regional, Rural & Remote Housing Summit
Jun 28, 2022 1 PM - Jun 28, 2022 4:30 PM
Leadership and Management
Communication
29
Jun
Building Resilience & Refilling the Tank
Jun 29, 2022 10 AM - Jun 29, 2022 1 PM
Communication
Leadership and Management
Mental Health
29
Jun
Dealing with Mental Health Critical Incidents in the Workplace
Jun 29, 2022 1 PM - Jun 29, 2022 3:30 PM
Mental Health
Industry Induction
Governance
Leadership and Management
Community Housing
06
Jul
Communicating with Assertiveness & Confidence
Jul 6, 2022 10 AM - Jul 6, 2022 1 PM
Communication
Leadership and Management
13
Jul
Social & Affordable Housing Industry Induction
Jul 13, 2022 9:30 AM - Jul 13, 2022 12:30 PM
Public Housing
Industry Induction
Affordable Housing
Community Housing
20
Jul
Preventing Debt & Recovering Arrears
Jul 20, 2022 1:30 PM - Jul 20, 2022 4:30 PM
Customer Service
Tenancy Management
21
Jul
Having Money Conversations with Tenants
Jul 21, 2022 1:30 PM - Jul 21, 2022 4:30 PM
Customer Service
Tenancy Management
25
Jul
Dealing with Complex & Difficult Behaviours & Situations Part 1
Jul 25, 2022 12:30 PM - Jul 25, 2022 3:30 PM
Customer Service
Tenancy Management
27
Jul
Managing Service Complaints in Community Housing
Jul 27, 2022 1:30 PM - Jul 27, 2022 4:30 PM
Customer Service
Tenancy Management
04
Aug
Social & Affordable Housing Industry Induction
Aug 4, 2022 12:30 PM - Aug 4, 2022 3:30 PM
Industry Induction
Affordable Housing
Community Housing
Public Housing
16
Aug
Reading People & Adapting Your Communication
Aug 16, 2022 10 AM - Aug 16, 2022 1 PM
Leadership and Management
Communication
17
Aug
Case Notes & Record Keeping
Aug 17, 2022 1:30 PM - Aug 17, 2022 4 PM
Communication
Tenancy Management
18
Aug
Clear Business Writing Skills
Aug 18, 2022 1:30 PM - Aug 18, 2022 4:30 PM
Communication
Customer Service
24
Aug
Managing Neighbour Nuisance Complaints
Aug 24, 2022 1:30 PM - Aug 24, 2022 4:30 PM
Customer Service
Tenancy Management
30
Aug
Problem Solving Skills & The Six Thinking Hats in Housing
Aug 30, 2022 10 AM - Aug 30, 2022 1 PM
Leadership and Management
Communication
31
Aug
Applying Nudge Theory
Aug 31, 2022 9:30 AM - Aug 31, 2022 1:30 PM
Customer Service
Tenancy Management
28
Sep
Social & Affordable Housing Industry Induction
Sep 28, 2022 9:30 AM - Sep 28, 2022 12:30 PM
Affordable Housing
Community Housing
Public Housing
Industry Induction
10
Nov
Social & Affordable Housing Industry Induction
Nov 10, 2022 12:30 PM - Nov 10, 2022 3:30 PM
Affordable Housing
Community Housing
Public Housing
Industry Induction