Save the date
Save the dateMay 16, 20249:30 AM - 12:00 PM (GMT+10)
Contact Person: Ahi Team
Event Details
Event Details

As social housing providers, we work with a vulnerable client group with limited support and community connections. We have a moral obligation and a duty of care to act when we are concerned about a tenant's welfare.

Tenants may be vulnerable or at risk due to factors within the home as well as external events, as demonstrated by the recent Pandemic, extreme weather events or disasters including bushfires.

It's important to be able to identify those risk factors early so that we can pre-empt client vulnerabilities. When we act quickly and undertake preventative welfare checks, we can signpost the tenant for support to prevent an issue from arising.

If you have concerns for someone's safety and you're unable to confirm they are OK, maybe it's an elderly resident who hasn't been seen recently, maybe it's a tenant with serious concerns for their mental health, it may be time to contact the Police to do a physical welfare check.

This workshop provides staff with an understanding of the requirements to perform welfare checks, how to dientify when they are required and best practice tools to perform them. 

Time zone

Our online events are scheduled in the Australian Eastern time zone and may vary depending on your location. Use our add to calendar option to check if a time difference applies and to adjust to your location.

Course outline
Course outline

What you'll gain from this workshop:

  • Develop an understanding of warning signs that indicate wellbeing concerns
  • An appreciation of what action should be taken and when
  • Consider preventative measures and alternative actions to physical welfare checks
  • Develop skills in recording and reporting concerns and wellbeing checks
  • Be provided with outreach safety tips and tools when attending welfare visits

The Workshop takes a blended learning approach:

  • Enjoy a 2.5-hour fully interactive online Zoom session: join the Zoom session from any device, laptop, desktop, tablet or mobile phone
  • Upon completion, gain access to online downloadable self-study materials to reinforce learning.

Who should attend:

  • Tenancy and Property managers
  • Team Leaders
Workshop Facilitator
Workshop Facilitator
  • Ellie Kerr (Lead Consultant - Australia at Big Picture Training)

    Ellie Kerr

    Lead Consultant - Australia at Big Picture Training

Elaine has over 15 years' experience in operational and leadership roles in the housing industry in Australia, both in the private and social housing sectors.


Delivering interactive workshops with a wealth of experience and understanding of industry practices and a passion to build peoples skills.


She holds a post graduate degree in Social Science, Housing Management and Policy from Swinburne University with extensive experience in housing management and program development in community housing.




Affiliate Member


All other Members

Member Price A$176

Where applicable, GST will be applied