Save the date
Save the dateMay 30, 202410:00 AM - 1:00 PM (GMT+10)
Contact Person: Ahi Team
Event Details
Event Details

No matter your job role or position, part of your success in getting things done depends on being able to get your point across assertively but politely.

This online workshop presents clear and effective principles and practical strategies to build your confidence, increase your assertiveness (without being aggressive) and increase the chances of getting beneficial outcomes .  This will help you accomplish important workplace goals for you, your colleagues, and your organisation.

Time zone 

Ahi online events are scheduled in the time zone in which they are held or hosted and may vary dependent on your location. Use our add to calendar option to check if a time difference applies to your location.

Course outline
Course outline

What you'll learn:

  • The difference between influence, persuasion, power and manipulation
  • Different ways to influence – credibility vs. logic vs. emotion
  • Targeting your communication to the recipient
  • Recognising why people are not assertive
  • Directness of communication and consideration for others
  • Open aggression, concealed aggression, passiveness and assertiveness
  • The difference between assertiveness and aggressiveness with clients
  • Building assertiveness: using the ASERT process
  • Analysing the situation - dealing with emotions and perceptions
  • Stating your position - using the right words
  • Evaluating Non-verbal behaviours - yours and theirs
  • Receiving feedback - responding positively
  • Testing for understanding - moving the relationship forward
  • Understanding how it feels to be assertive
  • How to give people information they don't want to hear
  • Communicating more directly and with greater confidence

Who should attend:

This training is for anyone who would like to improve their confidence, increase their assertiveness, and to get people to accept their ideas, create buy-in and motivation.

Delivery format

  • 3-hour interactive Zoom workshop – join details provided upon registration
  • Participants need access to PC/Laptop with speakers, microphone and webcam
Workshop Facilitator
Workshop Facilitator
  • Scott Henderson (CEO of BSI Learning Institute Pty Ltd)

    Scott Henderson

    CEO of BSI Learning Institute Pty Ltd

Scott is a registered psychologist with a solid background as an educator.  He has worked as a lecturer in psychology, behavioural science and research at the Universities of Sydney and Western Sydney.  Lecturing for 6 years at both undergraduate and postgraduate levels, Scott specialised in the disciplines of health and social psychology.  His expertise includes such areas as leadership, teams and group dynamics, communication and body language, persuasion techniques, stress, and workplace satisfaction.

Since 1999, his work in the corporate sector has spanned the spectrum from industrial psychologist to corporate trainer.  In 2004 he became a certified Master Coach in Behavioural Coaching and continues to coach both individuals and teams at all levels within the companies with which he works.




Affiliate Member

Member Price A$270

All other Members

Member Price A$216

Where applicable, GST will be applied