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23 Nov

Tenancy Management in Community Housing Training Program

Nov 23, 2023 12:30 PM - Dec 13, 2023 3:30 PM
Complaints ManagementVacancy ManagementRent Setting & Rent ReviewsInspectionsArrears ManagementSocial Housing IntroductionCustomer ServiceTenancy Management
05 Dec

Case Notes & Record Keeping

Dec 5, 2023 12:30 PM - Dec 5, 2023 3:00 PM
CommunicationTenancy Management
06 Dec

Dealing with Complex & Difficult Behaviours & Situations Part 1

Dec 6, 2023 12:30 PM - Dec 6, 2023 3:30 PM
Customer ServiceTenancy Management
07 Dec

ahi: SA Branch End of Year Breakfast

Dec 7, 2023 8:00 AM - Dec 7, 2023 10:00 AM
The Lion Hotel, North Adelaide, SA, Australia
Affordable HousingCommunity HousingNetworking Event
07 Dec

Understanding Professional Boundaries

Dec 7, 2023 12:30 PM - Dec 7, 2023 3:30 PM
Customer ServiceTenancy Management
12 Dec

Positive Customer Service for Housing Professionals

Dec 12, 2023 9:30 AM - Dec 12, 2023 12:30 PM
Community HousingCustomer Service
12 Dec

Managing Issues with Hoarding & Squalor

Dec 12, 2023 10:00 AM - Dec 12, 2023 1:30 PM
Mental HealthCommunity Housing
07 Feb

Privacy & Confidentiality in Community Housing

Feb 7, 2024 12:30 PM - Feb 7, 2024 4:00 PM
CommunicationCustomer ServiceTenancy Management
08 Feb

Understanding Tenant Welfare Checks

Feb 8, 2024 12:30 PM - Feb 8, 2024 3:00 PM
Community HousingCustomer ServiceTenancy Management
15 Feb

Communicating with Assertiveness & Confidence

Feb 15, 2024 12:30 PM - Feb 15, 2024 3:30 PM
CommunicationLeadership and Management
20 Feb

Managing Neighbour Nuisance Complaints

Feb 20, 2024 12:30 PM - Feb 20, 2024 3:30 PM
Customer ServiceTenancy Management
21 Feb

Managing Issues with Hoarding & Squalor

Feb 21, 2024 9:30 AM - Feb 21, 2024 1:00 PM
Mental HealthCommunity Housing
22 Feb

Case Notes & Record Keeping

Feb 22, 2024 12:30 PM - Feb 22, 2024 3:30 PM
CommunicationTenancy Management
28 Feb

Reading People & Adapting Your Communication

Feb 28, 2024 12:30 PM - Feb 28, 2024 3:30 PM
CommunicationLeadership and Management
29 Feb

Time Management & Personal Organisation

Feb 29, 2024 12:30 PM - Feb 29, 2024 3:30 PM
Online WorkshopCommunication
05 Mar

Managing Service Complaints in Community Housing

Mar 5, 2024 12:30 PM - Mar 5, 2024 3:30 PM
Customer ServiceTenancy Management
07 Mar

Having Difficult Conversations

Mar 7, 2024 12:30 PM - Mar 7, 2024 3:30 PM
Customer ServiceTenancy Management
12 Mar

Rent Setting and Rent Reviews in Community Housing

Mar 12, 2024 12:30 PM - Mar 12, 2024 3:00 PM
CommunicationTenancy Management
13 Mar

Dealing with Complex & Difficult Behaviours & Situations Part 1

Mar 13, 2024 12:30 PM - Mar 13, 2024 3:30 PM
Customer ServiceTenancy Management
14 Mar

Trauma-Informed Tenancy Practice

Mar 14, 2024 12:30 PM - Mar 14, 2024 3:30 PM
Mental HealthCommunity Housing
19 Mar

Having Money Conversations with Tenants

Mar 19, 2024 12:30 PM - Mar 19, 2024 3:30 PM
Customer ServiceTenancy Management
20 Mar

Managing Unreasonable Complainant Conduct

Mar 20, 2024 12:30 PM - Mar 20, 2024 3:30 PM
Customer ServiceTenancy Management
21 Mar

Routine Inspections in Community Housing

Mar 21, 2024 12:30 PM - Mar 21, 2024 3:00 PM
CommunicationTenancy Management
09 Apr

Preventing Debt & Recovering Arrears

Apr 9, 2024 12:30 PM - Apr 9, 2024 3:30 PM
Customer ServiceTenancy Management
10 Apr

Tenancy Management in Community Housing Training Program

Apr 10, 2024 12:30 PM - May 1, 2024 3:30 PM
Complaints ManagementVacancy ManagementRent Setting & Rent ReviewsInspectionsArrears ManagementSocial Housing IntroductionCustomer ServiceTenancy Management
11 Apr

Building Resilience & Refilling the Tank

Apr 11, 2024 12:30 PM - Apr 11, 2024 3:30 PM
Mental HealthCommunicationLeadership and Management
17 Apr

Achieving Positive Outcomes Through Change

Apr 17, 2024 10:00 AM - Apr 17, 2024 1:00 PM
LeadershipCommunication
18 Apr

Understanding Professional Boundaries

Apr 18, 2024 12:30 PM - Apr 18, 2024 3:30 PM
Customer ServiceTenancy Management
02 May

Applying Nudge Theory

May 2, 2024 12:30 PM - May 2, 2024 4:30 PM
Customer ServiceTenancy Management
08 May

Effective Leadership in Social Housing

May 8, 2024 10:00 AM - May 8, 2024 1:00 PM
CommunicationLeadership and Management
14 May

Privacy & Confidentiality in Community Housing

May 14, 2024 9:00 AM - May 14, 2024 12:30 PM
CommunicationCustomer ServiceTenancy Management
16 May

Understanding Tenant Welfare Checks

May 16, 2024 9:30 AM - May 16, 2024 12:00 PM
Community HousingCustomer ServiceTenancy Management
23 May

Having Performance Conversations

May 23, 2024 10:00 AM - May 23, 2024 1:00 PM
CommunicationLeadership and Management
28 May

Case Notes & Record Keeping

May 28, 2024 9:30 AM - May 28, 2024 12:30 PM
CommunicationTenancy Management
30 May

Communicating with Assertiveness & Confidence

May 30, 2024 10:00 AM - May 30, 2024 1:00 PM
CommunicationLeadership and Management
04 Jun

Managing Service Complaints in Community Housing

Jun 4, 2024 9:30 AM - Jun 4, 2024 12:30 PM
Customer ServiceTenancy Management
05 Jun

Dealing with Complex & Difficult Behaviours & Situations Part 2

Jun 5, 2024 10:00 AM - Jun 5, 2024 1:00 PM
Customer ServiceTenancy Management
06 Jun

Having Difficult Conversations

Jun 6, 2024 9:30 AM - Jun 6, 2024 12:30 PM
Customer ServiceTenancy Management
13 Jun

Clear Business Writing Skills

Jun 13, 2024 12:30 PM - Jun 13, 2024 3:30 PM
CommunicationCustomer Service
18 Jun

Practical Introduction to the Residential Tenancies Act in Victoria

Jun 18, 2024 12:30 PM - Jun 18, 2024 4:30 PM
CommunicationTenancy Management
19 Jun

Having Money Conversations with Tenants

Jun 19, 2024 9:30 AM - Jun 19, 2024 12:30 PM
Customer ServiceTenancy Management
20 Jun

Practical Introduction to the Residential Tenancies Act in NSW

Jun 20, 2024 12:30 PM - Jun 20, 2024 4:30 PM
CommunicationTenancy Management