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Calendar
30
Jul
ahi: Social & Affordable Housing Industry Induction
Jul 30, 2024 10:00 - Jul 30, 2024 13:00
Affordable Housing
Community Housing
Industry Induction
Public Housing
31
Jul
Time Management & Personal Organisation
Jul 31, 2024 10:00 - Jul 31, 2024 13:00
Online Workshop
Communication
01
Aug
Positive Customer Service for Housing Professionals
Aug 1, 2024 10:00 - Aug 1, 2024 13:00
Community Housing
Customer Service
08
Aug
Communicating with Assertiveness & Confidence
Aug 8, 2024 10:00 - Aug 8, 2024 13:00
Communication
Leadership and Management
13
Aug
Case Notes & Record Keeping
Aug 13, 2024 10:00 - Aug 13, 2024 13:00
Communication
Tenancy Management
15
Aug
Effective Leadership in Social Housing
Aug 15, 2024 10:00 - Aug 15, 2024 13:00
Communication
Leadership and Management
20
Aug
Psychological First Aid: Community Housing in times of Crisis
Aug 20, 2024 10:30 - Aug 20, 2024 13:30
Mental Health
Community Housing
Tenancy Management
21
Aug
Handling Crisis Calls for Frontline Housing Staff
Aug 21, 2024 10:00 - Aug 21, 2024 13:00
Community Housing
Customer Service
Tenancy Management
21
Aug
NSW ahi: Branch Buzz Event
Aug 21, 2024 17:00 - Aug 21, 2024 20:00
Upstairs at The Hive Bar, Erskineville, New South Wales, Australia
Affordable Housing
Community Housing
Networking Event
22
Aug
Rent Setting and Rent Reviews in Community Housing
Aug 22, 2024 12:30 - Aug 22, 2024 15:00
Communication
Tenancy Management
27
Aug
Privacy & Confidentiality in Community Housing
Aug 27, 2024 12:30 - Aug 27, 2024 16:00
Communication
Customer Service
Tenancy Management
28
Aug
LIFT: Developing Strong Supervisors
Aug 28, 2024 12:30 - Aug 28, 2024 15:30
Community Housing
Leadership and Management
29
Aug
Understanding Tenant Welfare Checks
Aug 29, 2024 12:30 - Aug 29, 2024 15:00
Community Housing
Customer Service
Tenancy Management
03
Sep
Managing Service Complaints in Community Housing
Sep 3, 2024 12:30 - Sep 3, 2024 15:30
Customer Service
Tenancy Management
04
Sep
Managing Issues with Hoarding & Squalor
Sep 4, 2024 09:30 - Sep 4, 2024 13:00
Mental Health
Community Housing
05
Sep
Trauma-Informed Tenancy Practice
Sep 5, 2024 10:00 - Sep 5, 2024 13:00
Mental Health
Community Housing
11
Sep
Reading People & Adapting Your Communication
Sep 11, 2024 10:00 - Sep 11, 2024 13:00
Communication
Leadership and Management
11
Sep
Having Money Conversations with Tenants
Sep 11, 2024 12:30 - Sep 11, 2024 15:30
Customer Service
Tenancy Management
13
Sep
Shifting the Dial to Prevent homelessness
Sep 13, 2024 13:00 - Sep 13, 2024 16:00
The Theatrette, NSW Parliament House, Sydney, NSW, Australia
16
Sep
ahi: Social & Affordable Housing Industry Induction
Sep 16, 2024 10:30 - Sep 16, 2024 13:30
Affordable Housing
Community Housing
Industry Induction
Public Housing
17
Sep
Routine Inspections in Community Housing
Sep 17, 2024 12:30 - Sep 17, 2024 15:00
Communication
Tenancy Management
18
Sep
Having Difficult Conversations
Sep 18, 2024 12:30 - Sep 18, 2024 15:30
Customer Service
Tenancy Management
24
Sep
Applying Nudge Theory
Sep 24, 2024 12:00 - Sep 24, 2024 16:00
Customer Service
Tenancy Management
25
Sep
Building Resilience & Refilling the Tank
Sep 25, 2024 10:00 - Sep 25, 2024 13:00
Mental Health
Communication
Leadership and Management
25
Sep
Tenancy Management in Community Housing Training Program
Sep 25, 2024 12:30 - Oct 16, 2024 15:30
Customer Service
Tenancy Management
Complaints Management
Vacancy Management
Rent Setting & Rent Reviews
Inspections
Arrears Management
Social Housing Introduction
26
Sep
Community Development in Housing: A framework to Guide Change
Sep 26, 2024 10:30 - Sep 26, 2024 13:30
Community Housing
Customer Service
Tenancy Management
01
Oct
Having Performance Conversations
Oct 1, 2024 10:00 - Oct 1, 2024 13:00
Communication
Leadership and Management
01
Oct
Understanding Professional Boundaries
Oct 1, 2024 12:30 - Oct 1, 2024 15:30
Customer Service
Tenancy Management
03
Oct
Dealing with Complex & Difficult Behaviours & Situations Part 1
Oct 3, 2024 10:00 - Oct 3, 2024 13:00
Customer Service
Tenancy Management
03
Oct
Anti-Social Behaviour Training Program
Oct 3, 2024 12:30 - Oct 24, 2024 15:30
Customer Service
Tenancy Management
Complaints Management
22
Oct
Managing Unreasonable Complainant Conduct
Oct 22, 2024 12:30 - Oct 22, 2024 15:30
Customer Service
Tenancy Management
23
Oct
ahi: Social & Affordable Housing Industry Induction
Oct 23, 2024 12:30 - Oct 23, 2024 15:30
Affordable Housing
Community Housing
Industry Induction
Public Housing
23
Oct
Achieving Positive Outcomes Through Change
Oct 23, 2024 12:30 - Oct 23, 2024 15:30
Leadership
Communication
30
Oct
Rent Setting and Rent Reviews in Community Housing
Oct 30, 2024 12:30 - Oct 30, 2024 15:00
Communication
Tenancy Management
31
Oct
Dealing with Complex & Difficult Behaviours & Situations Part 2
Oct 31, 2024 12:30 - Oct 31, 2024 15:30
Customer Service
Tenancy Management
05
Nov
Practical Introduction to the Residential Tenancies Act in NSW
Nov 5, 2024 12:00 - Nov 5, 2024 16:00
Communication
Tenancy Management
06
Nov
Clear Business Writing Skills
Nov 6, 2024 12:30 - Nov 6, 2024 15:30
Communication
Customer Service
11
Nov
Effective Leadership in Social Housing
Nov 11, 2024 12:30 - Nov 11, 2024 15:30
Communication
Leadership and Management
12
Nov
Practical Introduction to the Residential Tenancies Act in Victoria
Nov 12, 2024 12:00 - Nov 12, 2024 16:00
Communication
Tenancy Management
13
Nov
Case Notes & Record Keeping
Nov 13, 2024 12:30 - Nov 13, 2024 15:30
Communication
Tenancy Management
14
Nov
Communicating with Assertiveness & Confidence
Nov 14, 2024 12:30 - Nov 14, 2024 15:30
Communication
Leadership and Management
19
Nov
Handling Crisis Calls for Frontline Housing Staff
Nov 19, 2024 12:30 - Nov 19, 2024 15:30
Community Housing
Customer Service
Tenancy Management
26
Nov
ahi: Social & Affordable Housing Industry Induction
Nov 26, 2024 12:30 - Nov 26, 2024 15:30
Affordable Housing
Community Housing
Industry Induction
Public Housing
27
Nov
Preventing Debt & Recovering Arrears
Nov 27, 2024 12:30 - Nov 27, 2024 15:30
Customer Service
Tenancy Management
28
Nov
Managing Service Complaints in Community Housing
Nov 28, 2024 12:30 - Nov 28, 2024 15:30
Customer Service
Tenancy Management
02
Dec
Building Resilience & Refilling the Tank
Dec 2, 2024 12:30 - Dec 2, 2024 15:30
Mental Health
Communication
Leadership and Management
03
Dec
Routine Inspections in Community Housing
Dec 3, 2024 12:30 - Dec 3, 2024 15:00
Communication
Tenancy Management
04
Dec
Privacy & Confidentiality in Community Housing
Dec 4, 2024 12:30 - Dec 4, 2024 16:00
Communication
Customer Service
Tenancy Management
05
Dec
Having Difficult Conversations
Dec 5, 2024 12:30 - Dec 5, 2024 15:30
Customer Service
Tenancy Management
10
Dec
Understanding Tenant Welfare Checks
Dec 10, 2024 12:30 - Dec 10, 2024 15:00
Community Housing
Customer Service
Tenancy Management
11
Dec
ahi: Social & Affordable Housing Industry Induction
Dec 11, 2024 12:30 - Dec 11, 2024 15:30
Affordable Housing
Community Housing
Industry Induction
Public Housing
12
Dec
Having Money Conversations with Tenants
Dec 12, 2024 12:30 - Dec 12, 2024 15:30
Customer Service
Tenancy Management