Save the date
Save the dateOctober 1, 202410:00 - 13:00 GMT+10
Contact Person: Ahi Team
Event Details
Event Details

Many managers avoid feedback conversations due to the confrontation.  However, if staff don't hear there is a problem, they assume everything is fine.  Setting performance expectations, giving feedback and driving accountability is critical for a performance culture in any organisation. 

Time zone 

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Course outline
Course outline

What you'll learn:

Identifying Performance Problems

  • Why everyone is responsible for managing performance
  • What you need to assess and give feedback about
  • Benefits of managing explicit expectations
  • Signs that a performance problem is developing
  • Dealing with performance deviation
  • When to address poor performance
  • Why managers fail to deal with performance problems
  • Facilitating performance improvement

Giving Feedback and Improving Performance

  • Giving feedback - your strengths and weaknesses
  • Positive and corrective feedback
  • Overcoming resistance to feedback
  • Dealing with unresolved history and taking it personally
  • Managing emotions when giving feedback
  • Guidelines for planning effective behavioural feedback
  • Avoiding common pitfalls
  • Consequences - selling the need for behavioural change
  • Why people don't do what they are supposed to
  • How to receive feedback - don't you take it personally
  • Having the performance conversation - setting the course for action
  • Motivating satisfactory performance
  • Identifying positive performance - put the 'praise' back in 'appraise'
  • Establishing a framework for staff expectations
  • Employee participation in setting goals
  • Providing the necessary follow-up action

Who should attend:

This training is perfect for new team leaders up to senior managers.

Delivery format

  • 3-hour interactive Zoom workshop – join details provided upon registration
  • Participants need access to PC/Laptop with speakers, microphone and webcam
Workshop Facilitator
Workshop Facilitator
  • Scott Henderson (CEO of BSI Learning Institute Pty Ltd)

    Scott Henderson

    CEO of BSI Learning Institute Pty Ltd

Scott is a registered psychologist with a solid background as an educator.  He has worked as a lecturer in psychology, behavioural science and research at the Universities of Sydney and Western Sydney.  Lecturing for 6 years at both undergraduate and postgraduate levels, Scott specialised in the disciplines of health and social psychology.  His expertise includes such areas as leadership, teams and group dynamics, communication and body language, persuasion techniques, stress, and workplace satisfaction.

Since 1999, his work in the corporate sector has spanned the spectrum from industrial psychologist to corporate trainer.  In 2004 he became a certified Master Coach in Behavioural Coaching and continues to coach both individuals and teams at all levels within the companies with which he works.




Affiliate Member

Member Price A$270

All other Members

Member Price A$216

Where applicable, GST will be applied