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Calendar
08
Feb
Preventing Debt & Recovering Arrears
Feb 8, 2023 12:30 PM - Feb 8, 2023 3:30 PM
Tenancy Management
Customer Service
09
Feb
Case Notes & Record Keeping
Feb 9, 2023 12:30 PM - Feb 9, 2023 3:00 PM
Tenancy Management
Communication
14
Feb
Customer Service - Making a Difference
Feb 14, 2023 10:00 AM - Feb 14, 2023 3:00 PM
Customer Service
Tenancy Management
22
Feb
Tenancy Management in Community Housing Training Program
Feb 22, 2023 12:30 PM - Mar 23, 2023 3:00 PM
Customer Service
Arrears Management
Rent Setting & Rent Reviews
Complaints Management
Social Housing Introduction
Tenancy Management
Inspections
Vacancy Management
23
Feb
Dealing with Complex & Difficult Behaviours & Situations Part 1
Feb 23, 2023 12:30 PM - Feb 23, 2023 3:30 PM
Customer Service
Tenancy Management
07
Mar
Clear Business Writing Skills
Mar 7, 2023 12:30 PM - Mar 7, 2023 3:30 PM
Customer Service
Communication
08
Mar
Understanding Professional Boundaries
Mar 8, 2023 9:30 AM - Mar 8, 2023 12:30 PM
Customer Service
Tenancy Management
Communication
09
Mar
Managing Service Complaints in Community Housing
Mar 9, 2023 12:30 PM - Mar 9, 2023 3:30 PM
Customer Service
Tenancy Management
15
Mar
Communicating with Assertiveness & Confidence
Mar 15, 2023 12:30 PM - Mar 15, 2023 3:30 PM
Communication
Leadership and Management
16
Mar
Handling Crisis Calls for Frontline Housing Staff
Mar 16, 2023 12:30 PM - Mar 16, 2023 3:30 PM
Community Housing
Customer Service
Tenancy Management
22
Mar
Having Money Conversations with Tenants
Mar 22, 2023 12:30 PM - Mar 22, 2023 3:30 PM
Tenancy Management
Customer Service
28
Mar
ahi: Social & Affordable Housing Industry Induction
Mar 28, 2023 12:30 PM - Mar 28, 2023 3:30 PM
Affordable Housing
Public Housing
Industry Induction
Community Housing
28
Mar
Privacy & Confidentiality in Community Housing
Mar 28, 2023 12:30 PM - Mar 28, 2023 3:30 PM
Communication
Customer Service
Tenancy Management
29
Mar
Managing Issues with Hoarding & Squalor
Mar 29, 2023 11:30 AM - Mar 29, 2023 3:00 PM
Mental Health
Community Housing
30
Mar
Effective Leadership in Social Housing
Mar 30, 2023 12:30 PM - Mar 30, 2023 3:30 PM
Leadership and Management
Communication
05
Apr
Preventing Debt & Recovering Arrears
Apr 5, 2023 12:30 PM - Apr 5, 2023 3:30 PM
Customer Service
Tenancy Management
06
Apr
Reading People & Adapting Your Communication
Apr 6, 2023 12:30 PM - Apr 6, 2023 3:30 PM
Leadership and Management
Communication
06
Apr
Understanding Tenant Welfare Checks
Apr 6, 2023 12:30 PM - Apr 6, 2023 2:30 PM
Community Housing
Customer Service
Tenancy Management
19
Apr
Applying Nudge Theory
Apr 19, 2023 12:30 PM - Apr 19, 2023 4:30 PM
Tenancy Management
Customer Service
20
Apr
Having Difficult Conversations
Apr 20, 2023 12:30 PM - Apr 20, 2023 3:30 PM
Customer Service
Tenancy Management
27
Apr
Time Management & Personal Organisation
Apr 27, 2023 12:30 PM - Apr 27, 2023 3:30 PM
Online Workshop
Communication
02
May
Trauma-Informed Tenancy Practice
May 2, 2023 12:30 PM - May 2, 2023 3:30 PM
Mental Health
Community Housing
03
May
Managing Neighbour Nuisance Complaints
May 3, 2023 12:30 PM - May 3, 2023 3:30 PM
Customer Service
Tenancy Management
04
May
Case Notes & Record Keeping
May 4, 2023 12:30 PM - May 4, 2023 3:00 PM
Tenancy Management
Communication
09
May
Mental Health First Aid
May 9, 2023 1:00 PM - May 11, 2023 3:30 PM
Mental Health
Community Housing
11
May
Building Resilience & Refilling the Tank
May 11, 2023 12:30 PM - May 11, 2023 3:30 PM
Communication
Mental Health
Leadership and Management
16
May
Accidental Counsellor
May 16, 2023 9:00 AM - May 16, 2023 1:00 PM
Community Housing
Tenancy Management
17
May
Tenancy Management in Community Housing Training Program
May 17, 2023 12:30 PM - May 17, 2023 3:00 PM
Customer Service
Arrears Management
Tenancy Management
Rent Setting & Rent Reviews
Complaints Management
Social Housing Introduction
Inspections
Vacancy Management
18
May
Managing Unreasonable Complainant Conduct
May 18, 2023 12:30 PM - May 18, 2023 3:30 PM
Customer Service
Tenancy Management
24
May
ahi: Social & Affordable Housing Industry Induction
May 24, 2023 10:00 AM - May 24, 2023 1:00 PM
Public Housing
Industry Induction
Community Housing
Affordable Housing
25
May
Dealing with Complex & Difficult Behaviours & Situations Part 1
May 25, 2023 9:30 AM - May 25, 2023 12:30 PM
Customer Service
Tenancy Management
31
May
Having Performance Conversations
May 31, 2023 12:30 PM - May 31, 2023 3:30 PM
Communication
Leadership and Management
01
Jun
Managing Service Complaints in Community Housing
Jun 1, 2023 12:30 PM - Jun 1, 2023 3:30 PM
Tenancy Management
Customer Service
07
Jun
Having Money Conversations with Tenants
Jun 7, 2023 12:30 PM - Jun 7, 2023 3:30 PM
Tenancy Management
Customer Service
08
Jun
Communicating with Assertiveness & Confidence
Jun 8, 2023 9:30 AM - Jun 8, 2023 12:30 PM
Communication
Leadership and Management
14
Jun
Achieving Positive Outcomes Through Change
Jun 14, 2023 12:30 PM - Jun 14, 2023 3:30 PM
Leadership
Communication
21
Jun
Understanding Professional Boundaries
Jun 21, 2023 12:30 PM - Jun 21, 2023 3:30 PM
Communication
Customer Service
Tenancy Management
22
Jun
Clear Business Writing Skills
Jun 22, 2023 12:30 PM - Jun 22, 2023 3:30 PM
Customer Service
Communication
28
Jun
ahi: Social & Affordable Housing Industry Induction
Jun 28, 2023 12:30 PM - Jun 28, 2023 3:30 PM
Industry Induction
Community Housing
Affordable Housing
Public Housing
29
Jun
Dealing with Complex & Difficult Behaviours & Situations Part 2
Jun 29, 2023 12:30 PM - Jun 29, 2023 3:30 PM
Customer Service
Tenancy Management