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04 Oct

Dealing with Complex & Difficult Behaviours & Situations Part 2

Oct 4, 2022 10 AM - Oct 4, 2022 1 PM
Tenancy ManagementCustomer Service
06 Oct

Handling Crisis Calls for Frontline Housing Staff

Oct 6, 2022 12:30 PM - Oct 6, 2022 3:30 PM
Community HousingCustomer ServiceTenancy Management
12 Oct

Applying Nudge Theory

Oct 12, 2022 11:30 AM - Oct 12, 2022 3:30 PM
Customer ServiceTenancy Management
13 Oct

Case Notes & Record Keeping

Oct 13, 2022 12:30 PM - Oct 13, 2022 3 PM
Tenancy ManagementCommunication
18 Oct

Reading People & Adapting Your Communication

Oct 18, 2022 12:30 PM - Oct 18, 2022 3:30 PM
Leadership and ManagementCommunication
20 Oct

Trauma-Informed Tenancy Practice

Oct 20, 2022 12:30 PM - Oct 20, 2022 3:30 PM
Community HousingMental Health
25 Oct

Having Performance Conversations

Oct 25, 2022 12:30 PM - Oct 25, 2022 3:30 PM
Leadership and ManagementCommunication
26 Oct

Accidental Counsellor

Oct 26, 2022 11:30 AM - Oct 26, 2022 3:30 PM
Tenancy ManagementCommunity Housing
26 Oct

Managing Service Complaints in Community Housing

Oct 26, 2022 12:30 PM - Oct 26, 2022 3:30 PM
Tenancy ManagementCustomer Service
27 Oct

Managing Neighbour Nuisance Complaints

Oct 27, 2022 12:30 PM - Oct 27, 2022 3:30 PM
Tenancy ManagementCustomer Service
03 Nov

Building Resilience & Refilling the Tank

Nov 3, 2022 12:30 PM - Nov 3, 2022 3:30 PM
Mental HealthCommunicationLeadership and Management
08 Nov

Negotiating Win-Win Outcomes

Nov 8, 2022 12:30 PM - Nov 8, 2022 3:30 PM
Leadership and ManagementCommunication
09 Nov

Preventing Debt & Recovering Arrears

Nov 9, 2022 1:30 PM - Nov 9, 2022 4:30 PM
Tenancy ManagementCustomer Service
10 Nov

ahi: Social & Affordable Housing Industry Induction

Nov 10, 2022 12:30 PM - Nov 10, 2022 3:30 PM
Community HousingIndustry InductionPublic HousingAffordable Housing
10 Nov

Having Difficult Conversations

Nov 10, 2022 1:30 PM - Nov 10, 2022 4:30 PM
Tenancy ManagementCustomer Service
15 Nov

Working Positively in a Changing Environment

Nov 15, 2022 12:30 PM - Nov 15, 2022 3:30 PM
CommunicationLeadership
16 Nov

SGCH In House - ahi: Social & Affordable Housing Industry Induction

Nov 16, 2022 9:15 AM - Nov 16, 2022 12:30 PM
Industry InductionCommunity HousingPublic HousingAffordable Housing
17 Nov

Communicating with Assertiveness & Confidence

Nov 17, 2022 12:30 PM - Nov 17, 2022 3:30 PM
CommunicationLeadership and Management
22 Nov

Problem Solving Skills & The Six Thinking Hats in Housing

Nov 22, 2022 12:30 PM - Nov 22, 2022 3:30 PM
CommunicationLeadership and Management
23 Nov

Clear Business Writing Skills

Nov 23, 2022 1:30 PM - Nov 23, 2022 4:30 PM
Customer ServiceCommunication
24 Nov

Dealing with Complex & Difficult Behaviours & Situations Part 1

Nov 24, 2022 12:30 PM - Nov 24, 2022 3:30 PM
Tenancy ManagementCustomer Service
24 Nov

Managing Unreasonable Complainant Conduct

Nov 24, 2022 1:30 PM - Nov 24, 2022 4:30 PM
Customer ServiceTenancy Management
29 Nov

SGCH In House - ahi: Social & Affordable Housing Industry Induction

Nov 29, 2022 9:15 AM - Nov 29, 2022 12:30 PM
Affordable HousingIndustry InductionCommunity HousingPublic Housing
01 Dec

Effective Leadership in Social Housing

Dec 1, 2022 12:30 PM - Dec 1, 2022 3:30 PM
CommunicationLeadership and Management
07 Dec

Having Money Conversations with Tenants

Dec 7, 2022 1:30 PM - Dec 7, 2022 4:30 PM
Tenancy ManagementCustomer Service
08 Dec

Managing Service Complaints in Community Housing

Dec 8, 2022 1:30 PM - Dec 8, 2022 4:30 PM
Tenancy ManagementCustomer Service