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08 Feb

Preventing Debt & Recovering Arrears

Feb 8, 2023 12:30 PM - Feb 8, 2023 3:30 PM
Tenancy ManagementCustomer Service
09 Feb

Case Notes & Record Keeping

Feb 9, 2023 12:30 PM - Feb 9, 2023 3:00 PM
Tenancy ManagementCommunication
14 Feb

Customer Service - Making a Difference

Feb 14, 2023 10:00 AM - Feb 14, 2023 3:00 PM
Customer ServiceTenancy Management
22 Feb

Tenancy Management in Community Housing Training Program

Feb 22, 2023 12:30 PM - Mar 23, 2023 3:00 PM
Customer ServiceArrears ManagementRent Setting & Rent ReviewsComplaints ManagementSocial Housing IntroductionTenancy ManagementInspectionsVacancy Management
23 Feb

Dealing with Complex & Difficult Behaviours & Situations Part 1

Feb 23, 2023 12:30 PM - Feb 23, 2023 3:30 PM
Customer ServiceTenancy Management
07 Mar

Clear Business Writing Skills

Mar 7, 2023 12:30 PM - Mar 7, 2023 3:30 PM
Customer ServiceCommunication
08 Mar

Understanding Professional Boundaries

Mar 8, 2023 9:30 AM - Mar 8, 2023 12:30 PM
Customer ServiceTenancy ManagementCommunication
09 Mar

Managing Service Complaints in Community Housing

Mar 9, 2023 12:30 PM - Mar 9, 2023 3:30 PM
Customer ServiceTenancy Management
15 Mar

Communicating with Assertiveness & Confidence

Mar 15, 2023 12:30 PM - Mar 15, 2023 3:30 PM
CommunicationLeadership and Management
16 Mar

Handling Crisis Calls for Frontline Housing Staff

Mar 16, 2023 12:30 PM - Mar 16, 2023 3:30 PM
Community HousingCustomer ServiceTenancy Management
22 Mar

Having Money Conversations with Tenants

Mar 22, 2023 12:30 PM - Mar 22, 2023 3:30 PM
Tenancy ManagementCustomer Service
28 Mar

ahi: Social & Affordable Housing Industry Induction

Mar 28, 2023 12:30 PM - Mar 28, 2023 3:30 PM
Affordable HousingPublic HousingIndustry InductionCommunity Housing
28 Mar

Privacy & Confidentiality in Community Housing

Mar 28, 2023 12:30 PM - Mar 28, 2023 3:30 PM
CommunicationCustomer ServiceTenancy Management
29 Mar

Managing Issues with Hoarding & Squalor

Mar 29, 2023 11:30 AM - Mar 29, 2023 3:00 PM
Mental HealthCommunity Housing
30 Mar

Effective Leadership in Social Housing

Mar 30, 2023 12:30 PM - Mar 30, 2023 3:30 PM
Leadership and ManagementCommunication
05 Apr

Preventing Debt & Recovering Arrears

Apr 5, 2023 12:30 PM - Apr 5, 2023 3:30 PM
Customer ServiceTenancy Management
06 Apr

Reading People & Adapting Your Communication

Apr 6, 2023 12:30 PM - Apr 6, 2023 3:30 PM
Leadership and ManagementCommunication
06 Apr

Understanding Tenant Welfare Checks

Apr 6, 2023 12:30 PM - Apr 6, 2023 2:30 PM
Community HousingCustomer ServiceTenancy Management
19 Apr

Applying Nudge Theory

Apr 19, 2023 12:30 PM - Apr 19, 2023 4:30 PM
Tenancy ManagementCustomer Service
20 Apr

Having Difficult Conversations

Apr 20, 2023 12:30 PM - Apr 20, 2023 3:30 PM
Customer ServiceTenancy Management
27 Apr

Time Management & Personal Organisation

Apr 27, 2023 12:30 PM - Apr 27, 2023 3:30 PM
Online WorkshopCommunication
02 May

Trauma-Informed Tenancy Practice

May 2, 2023 12:30 PM - May 2, 2023 3:30 PM
Mental HealthCommunity Housing
03 May

Managing Neighbour Nuisance Complaints

May 3, 2023 12:30 PM - May 3, 2023 3:30 PM
Customer ServiceTenancy Management
04 May

Case Notes & Record Keeping

May 4, 2023 12:30 PM - May 4, 2023 3:00 PM
Tenancy ManagementCommunication
09 May

Mental Health First Aid

May 9, 2023 1:00 PM - May 11, 2023 3:30 PM
Mental HealthCommunity Housing
11 May

Building Resilience & Refilling the Tank

May 11, 2023 12:30 PM - May 11, 2023 3:30 PM
CommunicationMental HealthLeadership and Management
16 May

Accidental Counsellor

May 16, 2023 9:00 AM - May 16, 2023 1:00 PM
Community HousingTenancy Management
17 May

Tenancy Management in Community Housing Training Program

May 17, 2023 12:30 PM - May 17, 2023 3:00 PM
Customer ServiceArrears ManagementTenancy ManagementRent Setting & Rent ReviewsComplaints ManagementSocial Housing IntroductionInspectionsVacancy Management
18 May

Managing Unreasonable Complainant Conduct

May 18, 2023 12:30 PM - May 18, 2023 3:30 PM
Customer ServiceTenancy Management
24 May

ahi: Social & Affordable Housing Industry Induction

May 24, 2023 10:00 AM - May 24, 2023 1:00 PM
Public HousingIndustry InductionCommunity HousingAffordable Housing
25 May

Dealing with Complex & Difficult Behaviours & Situations Part 1

May 25, 2023 9:30 AM - May 25, 2023 12:30 PM
Customer ServiceTenancy Management
31 May

Having Performance Conversations

May 31, 2023 12:30 PM - May 31, 2023 3:30 PM
CommunicationLeadership and Management
01 Jun

Managing Service Complaints in Community Housing

Jun 1, 2023 12:30 PM - Jun 1, 2023 3:30 PM
Tenancy ManagementCustomer Service
07 Jun

Having Money Conversations with Tenants

Jun 7, 2023 12:30 PM - Jun 7, 2023 3:30 PM
Tenancy ManagementCustomer Service
08 Jun

Communicating with Assertiveness & Confidence

Jun 8, 2023 9:30 AM - Jun 8, 2023 12:30 PM
CommunicationLeadership and Management
14 Jun

Achieving Positive Outcomes Through Change

Jun 14, 2023 12:30 PM - Jun 14, 2023 3:30 PM
LeadershipCommunication
21 Jun

Understanding Professional Boundaries

Jun 21, 2023 12:30 PM - Jun 21, 2023 3:30 PM
CommunicationCustomer ServiceTenancy Management
22 Jun

Clear Business Writing Skills

Jun 22, 2023 12:30 PM - Jun 22, 2023 3:30 PM
Customer ServiceCommunication
28 Jun

ahi: Social & Affordable Housing Industry Induction

Jun 28, 2023 12:30 PM - Jun 28, 2023 3:30 PM
Industry InductionCommunity HousingAffordable HousingPublic Housing
29 Jun

Dealing with Complex & Difficult Behaviours & Situations Part 2

Jun 29, 2023 12:30 PM - Jun 29, 2023 3:30 PM
Customer ServiceTenancy Management