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30 Jul

ahi: Social & Affordable Housing Industry Induction

Jul 30, 2024 10:00 - Jul 30, 2024 13:00
Affordable HousingCommunity HousingIndustry InductionPublic Housing
31 Jul

Time Management & Personal Organisation

Jul 31, 2024 10:00 - Jul 31, 2024 13:00
Online WorkshopCommunication
01 Aug

Positive Customer Service for Housing Professionals

Aug 1, 2024 10:00 - Aug 1, 2024 13:00
Community HousingCustomer Service
08 Aug

Communicating with Assertiveness & Confidence

Aug 8, 2024 10:00 - Aug 8, 2024 13:00
CommunicationLeadership and Management
13 Aug

Case Notes & Record Keeping

Aug 13, 2024 10:00 - Aug 13, 2024 13:00
CommunicationTenancy Management
15 Aug

Effective Leadership in Social Housing

Aug 15, 2024 10:00 - Aug 15, 2024 13:00
CommunicationLeadership and Management
20 Aug

Psychological First Aid: Community Housing in times of Crisis

Aug 20, 2024 10:30 - Aug 20, 2024 13:30
Mental HealthCommunity HousingTenancy Management
21 Aug

Handling Crisis Calls for Frontline Housing Staff

Aug 21, 2024 10:00 - Aug 21, 2024 13:00
Community HousingCustomer ServiceTenancy Management
21 Aug

NSW ahi: Branch Buzz Event

Aug 21, 2024 17:00 - Aug 21, 2024 20:00
Upstairs at The Hive Bar, Erskineville, New South Wales, Australia
Affordable HousingCommunity HousingNetworking Event
22 Aug

Rent Setting and Rent Reviews in Community Housing

Aug 22, 2024 12:30 - Aug 22, 2024 15:00
CommunicationTenancy Management
27 Aug

Privacy & Confidentiality in Community Housing

Aug 27, 2024 12:30 - Aug 27, 2024 16:00
CommunicationCustomer ServiceTenancy Management
28 Aug

LIFT: Developing Strong Supervisors

Aug 28, 2024 12:30 - Aug 28, 2024 15:30
Community HousingLeadership and Management
29 Aug

Understanding Tenant Welfare Checks

Aug 29, 2024 12:30 - Aug 29, 2024 15:00
Community HousingCustomer ServiceTenancy Management
03 Sep

Managing Service Complaints in Community Housing

Sep 3, 2024 12:30 - Sep 3, 2024 15:30
Customer ServiceTenancy Management
04 Sep

Managing Issues with Hoarding & Squalor

Sep 4, 2024 09:30 - Sep 4, 2024 13:00
Mental HealthCommunity Housing
05 Sep

Trauma-Informed Tenancy Practice

Sep 5, 2024 10:00 - Sep 5, 2024 13:00
Mental HealthCommunity Housing
11 Sep

Reading People & Adapting Your Communication

Sep 11, 2024 10:00 - Sep 11, 2024 13:00
CommunicationLeadership and Management
11 Sep

Having Money Conversations with Tenants

Sep 11, 2024 12:30 - Sep 11, 2024 15:30
Customer ServiceTenancy Management
13 Sep

Shifting the Dial to Prevent homelessness

Sep 13, 2024 13:00 - Sep 13, 2024 16:00
The Theatrette, NSW Parliament House, Sydney, NSW, Australia
16 Sep

ahi: Social & Affordable Housing Industry Induction

Sep 16, 2024 10:30 - Sep 16, 2024 13:30
Affordable HousingCommunity HousingIndustry InductionPublic Housing
17 Sep

Routine Inspections in Community Housing

Sep 17, 2024 12:30 - Sep 17, 2024 15:00
CommunicationTenancy Management
18 Sep

Having Difficult Conversations

Sep 18, 2024 12:30 - Sep 18, 2024 15:30
Customer ServiceTenancy Management
24 Sep

Applying Nudge Theory

Sep 24, 2024 12:00 - Sep 24, 2024 16:00
Customer ServiceTenancy Management
25 Sep

Building Resilience & Refilling the Tank

Sep 25, 2024 10:00 - Sep 25, 2024 13:00
Mental HealthCommunicationLeadership and Management
25 Sep

Tenancy Management in Community Housing Training Program

Sep 25, 2024 12:30 - Oct 16, 2024 15:30
Customer ServiceTenancy ManagementComplaints ManagementVacancy ManagementRent Setting & Rent ReviewsInspectionsArrears ManagementSocial Housing Introduction
26 Sep

Community Development in Housing: A framework to Guide Change

Sep 26, 2024 10:30 - Sep 26, 2024 13:30
Community HousingCustomer ServiceTenancy Management
01 Oct

Having Performance Conversations

Oct 1, 2024 10:00 - Oct 1, 2024 13:00
CommunicationLeadership and Management
01 Oct

Understanding Professional Boundaries

Oct 1, 2024 12:30 - Oct 1, 2024 15:30
Customer ServiceTenancy Management
03 Oct

Dealing with Complex & Difficult Behaviours & Situations Part 1

Oct 3, 2024 10:00 - Oct 3, 2024 13:00
Customer ServiceTenancy Management
03 Oct

Anti-Social Behaviour Training Program

Oct 3, 2024 12:30 - Oct 24, 2024 15:30
Customer ServiceTenancy ManagementComplaints Management
22 Oct

Managing Unreasonable Complainant Conduct

Oct 22, 2024 12:30 - Oct 22, 2024 15:30
Customer ServiceTenancy Management
23 Oct

ahi: Social & Affordable Housing Industry Induction

Oct 23, 2024 12:30 - Oct 23, 2024 15:30
Affordable HousingCommunity HousingIndustry InductionPublic Housing
23 Oct

Achieving Positive Outcomes Through Change

Oct 23, 2024 12:30 - Oct 23, 2024 15:30
LeadershipCommunication
30 Oct

Rent Setting and Rent Reviews in Community Housing

Oct 30, 2024 12:30 - Oct 30, 2024 15:00
CommunicationTenancy Management
31 Oct

Dealing with Complex & Difficult Behaviours & Situations Part 2

Oct 31, 2024 12:30 - Oct 31, 2024 15:30
Customer ServiceTenancy Management
05 Nov

Practical Introduction to the Residential Tenancies Act in NSW

Nov 5, 2024 12:00 - Nov 5, 2024 16:00
CommunicationTenancy Management
06 Nov

Clear Business Writing Skills

Nov 6, 2024 12:30 - Nov 6, 2024 15:30
CommunicationCustomer Service
11 Nov

Effective Leadership in Social Housing

Nov 11, 2024 12:30 - Nov 11, 2024 15:30
CommunicationLeadership and Management
12 Nov

Practical Introduction to the Residential Tenancies Act in Victoria

Nov 12, 2024 12:00 - Nov 12, 2024 16:00
CommunicationTenancy Management
13 Nov

Case Notes & Record Keeping

Nov 13, 2024 12:30 - Nov 13, 2024 15:30
CommunicationTenancy Management
14 Nov

Communicating with Assertiveness & Confidence

Nov 14, 2024 12:30 - Nov 14, 2024 15:30
CommunicationLeadership and Management
19 Nov

Handling Crisis Calls for Frontline Housing Staff

Nov 19, 2024 12:30 - Nov 19, 2024 15:30
Community HousingCustomer ServiceTenancy Management
26 Nov

ahi: Social & Affordable Housing Industry Induction

Nov 26, 2024 12:30 - Nov 26, 2024 15:30
Affordable HousingCommunity HousingIndustry InductionPublic Housing
27 Nov

Preventing Debt & Recovering Arrears

Nov 27, 2024 12:30 - Nov 27, 2024 15:30
Customer ServiceTenancy Management
28 Nov

Managing Service Complaints in Community Housing

Nov 28, 2024 12:30 - Nov 28, 2024 15:30
Customer ServiceTenancy Management
02 Dec

Building Resilience & Refilling the Tank

Dec 2, 2024 12:30 - Dec 2, 2024 15:30
Mental HealthCommunicationLeadership and Management
03 Dec

Routine Inspections in Community Housing

Dec 3, 2024 12:30 - Dec 3, 2024 15:00
CommunicationTenancy Management
04 Dec

Privacy & Confidentiality in Community Housing

Dec 4, 2024 12:30 - Dec 4, 2024 16:00
CommunicationCustomer ServiceTenancy Management
05 Dec

Having Difficult Conversations

Dec 5, 2024 12:30 - Dec 5, 2024 15:30
Customer ServiceTenancy Management
10 Dec

Understanding Tenant Welfare Checks

Dec 10, 2024 12:30 - Dec 10, 2024 15:00
Community HousingCustomer ServiceTenancy Management
11 Dec

ahi: Social & Affordable Housing Industry Induction

Dec 11, 2024 12:30 - Dec 11, 2024 15:30
Affordable HousingCommunity HousingIndustry InductionPublic Housing
12 Dec

Having Money Conversations with Tenants

Dec 12, 2024 12:30 - Dec 12, 2024 15:30
Customer ServiceTenancy Management