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17 May

Tenancy Management in Community Housing Training Program

May 17, 2023 12:30 PM - Jun 15, 2023 3:00 PM
Complaints ManagementVacancy ManagementRent Setting & Rent ReviewsInspectionsArrears ManagementSocial Housing IntroductionCustomer ServiceTenancy Management
08 Jun

Communicating with Assertiveness & Confidence

Jun 8, 2023 9:30 AM - Jun 8, 2023 12:30 PM
CommunicationLeadership and Management
14 Jun

Achieving Positive Outcomes Through Change

Jun 14, 2023 12:30 PM - Jun 14, 2023 3:30 PM
LeadershipCommunication
15 Jun

ahi: Qld Branch Networking Event

Jun 15, 2023 4:00 PM - Jun 15, 2023 6:00 PM
BHC Boardroom, Brisbane City, Qld, Australia
20 Jun

Dealing with Complex & Difficult Behaviours & Situations Part 1

Jun 20, 2023 10:00 AM - Jun 20, 2023 1:00 PM
Customer ServiceTenancy Management
21 Jun

Understanding Professional Boundaries

Jun 21, 2023 12:30 PM - Jun 21, 2023 3:30 PM
CommunicationCustomer ServiceTenancy Management
22 Jun

Clear Business Writing Skills

Jun 22, 2023 12:30 PM - Jun 22, 2023 3:30 PM
CommunicationCustomer Service
28 Jun

ahi: Social & Affordable Housing Industry Induction

Jun 28, 2023 12:30 PM - Jun 28, 2023 3:30 PM
Public HousingAffordable HousingCommunity HousingIndustry Induction
29 Jun

Dealing with Complex & Difficult Behaviours & Situations Part 2

Jun 29, 2023 12:30 PM - Jun 29, 2023 3:30 PM
Customer ServiceTenancy Management
04 Jul

Privacy & Confidentiality in Community Housing

Jul 4, 2023 12:30 PM - Jul 4, 2023 3:30 PM
CommunicationCustomer ServiceTenancy Management
05 Jul

Undertaking Tenant Welfare Checks

Jul 5, 2023 12:30 PM - Jul 5, 2023 2:30 PM
Community HousingCustomer ServiceTenancy Management
13 Jul

DCJ In-house Managing Issues with Hoarding & Squalor

Jul 13, 2023 9:30 AM - Jul 13, 2023 1:00 PM
Mental HealthCommunity Housing
13 Jul

ahi: Brighter Future Awards - NSW

Jul 13, 2023 5:45 PM - Jul 13, 2023 8:00 PM
Rydges World Square (Ballroom 2), Sydney, NSW, Australia
18 Jul

Accidental Counsellor

Jul 18, 2023 9:30 AM - Jul 18, 2023 1:30 PM
Community HousingTenancy Management
19 Jul

Effective Leadership in Social Housing

Jul 19, 2023 10:00 AM - Jul 19, 2023 1:00 PM
CommunicationLeadership and Management
20 Jul

ahi: Brighter Future Awards - VIC/TAS

Jul 20, 2023 5:45 PM - Jul 20, 2023 8:15 PM
Vibe Hotel Melbourne, Melbourne, NSW, Australia
25 Jul

Handling Crisis Calls for Frontline Housing Staff

Jul 25, 2023 10:00 AM - Jul 25, 2023 1:00 PM
Community HousingCustomer ServiceTenancy Management
01 Aug

Managing Issues with Hoarding & Squalor

Aug 1, 2023 1:00 PM - Aug 1, 2023 4:30 PM
Mental HealthCommunity Housing
02 Aug

Having Money Conversations with Tenants

Aug 2, 2023 12:30 PM - Aug 2, 2023 3:30 PM
Customer ServiceTenancy Management
08 Aug

Mental Health First Aid

Aug 8, 2023 12:30 PM - Aug 9, 2023 3:00 PM
Mental HealthCommunity Housing
10 Aug

Understanding Professional Boundaries

Aug 10, 2023 12:30 PM - Aug 10, 2023 3:30 PM
CommunicationCustomer ServiceTenancy Management
15 Aug

Case Notes & Record Keeping

Aug 15, 2023 12:30 PM - Aug 15, 2023 3:30 PM
CommunicationTenancy Management
22 Aug

Managing Neighbour Nuisance Complaints

Aug 22, 2023 12:30 PM - Aug 22, 2023 3:30 PM
Customer ServiceTenancy Management
23 Aug

Reading People & Adapting Your Communication

Aug 23, 2023 10:00 AM - Aug 23, 2023 1:00 PM
CommunicationLeadership and Management
30 Aug

Dealing with Complex & Difficult Behaviours & Situations Part 1

Aug 30, 2023 10:00 AM - Aug 30, 2023 1:00 PM
Customer ServiceTenancy Management
05 Sep

Managing Service Complaints in Community Housing

Sep 5, 2023 12:30 PM - Sep 5, 2023 3:30 PM
Customer ServiceTenancy Management
07 Sep

Having Difficult Conversations

Sep 7, 2023 12:30 PM - Sep 7, 2023 3:30 PM
Customer ServiceTenancy Management
13 Sep

Dealing with Complex & Difficult Behaviours & Situations Part 2

Sep 13, 2023 10:00 AM - Sep 13, 2023 1:00 PM
Customer ServiceTenancy Management
13 Sep

Tenancy Management in Community Housing Training Program

Sep 13, 2023 12:30 PM - Oct 5, 2023 3:30 PM
Complaints ManagementVacancy ManagementRent Setting & Rent ReviewsInspectionsArrears ManagementSocial Housing IntroductionCustomer ServiceTenancy Management
14 Sep

Managing Issues with Hoarding & Squalor

Sep 14, 2023 9:30 AM - Sep 14, 2023 1:00 PM
Mental HealthCommunity Housing
19 Sep

Managing Unreasonable Complainant Conduct

Sep 19, 2023 12:30 PM - Sep 19, 2023 3:30 PM
Customer ServiceTenancy Management
20 Sep

Communicating with Assertiveness & Confidence

Sep 20, 2023 12:30 PM - Sep 20, 2023 3:30 PM
CommunicationLeadership and Management
27 Sep

Having Performance Conversations

Sep 27, 2023 10:00 AM - Sep 27, 2023 1:00 PM
CommunicationLeadership and Management
28 Sep

Accidental Counsellor

Sep 28, 2023 9:30 AM - Sep 28, 2023 1:30 PM
Community HousingTenancy Management
04 Oct

Handling Crisis Calls for Frontline Housing Staff

Oct 4, 2023 12:30 PM - Oct 4, 2023 3:30 PM
Community HousingCustomer ServiceTenancy Management
11 Oct

Time Management & Personal Organisation

Oct 11, 2023 12:30 PM - Oct 11, 2023 3:30 PM
Online WorkshopCommunication
17 Oct

Applying Nudge Theory

Oct 17, 2023 12:30 PM - Oct 17, 2023 4:30 PM
Customer ServiceTenancy Management
24 Oct

Preventing Debt & Recovering Arrears

Oct 24, 2023 12:30 PM - Oct 24, 2023 3:30 PM
Customer ServiceTenancy Management
25 Oct

Privacy & Confidentiality in Community Housing

Oct 25, 2023 12:30 PM - Oct 25, 2023 3:30 PM
CommunicationCustomer ServiceTenancy Management
26 Oct

Building Resilience & Refilling the Tank

Oct 26, 2023 12:30 PM - Oct 26, 2023 3:30 PM
Mental HealthCommunicationLeadership and Management
01 Nov

Having Money Conversations with Tenants

Nov 1, 2023 12:30 PM - Nov 1, 2023 3:30 PM
Customer ServiceTenancy Management
02 Nov

Trauma-Informed Tenancy Practice

Nov 2, 2023 12:30 PM - Nov 2, 2023 3:30 PM
Mental HealthCommunity Housing
09 Nov

Effective Leadership in Social Housing

Nov 9, 2023 12:30 PM - Nov 9, 2023 3:30 PM
CommunicationLeadership and Management
14 Nov

Clear Business Writing Skills

Nov 14, 2023 12:30 PM - Nov 14, 2023 3:30 PM
CommunicationCustomer Service
15 Nov

Undertaking Tenant Welfare Checks

Nov 15, 2023 12:30 PM - Nov 15, 2023 2:30 PM
Community HousingCustomer ServiceTenancy Management