As social housing providers, we work with a vulnerable client group with limited support and community connections. We have a moral obligation and a duty of care to act when we are concerned about a tenant's welfare.
Tenants may be vulnerable or at risk due to factors within the home as well as external events, as demonstrated by the recent Pandemic, extreme weather events or disasters including bushfires.
It's important to be able to identify those risk factors early so that we can pre-empt client vulnerabilities. When we act quickly and undertake preventative welfare checks, we can signpost the tenant for support to prevent an issue from arising.
If you have concerns for someone's safety and you're unable to confirm they are OK, maybe it's an elderly resident who hasn't been seen recently, maybe it's a tenant with serious concerns for their mental health, it may be time to contact the Police to do a physical welfare check.
This workshop provides staff with an understanding of the requirements to perform welfare checks, how to dientify when they are required and best practice tools to perform them.
Our online events are scheduled in the Australian Eastern time zone and may vary depending on your location. Use our add to calendar option to check if a time difference applies and to adjust to your location.
What you'll gain from this workshop:
The Workshop takes a blended learning approach:
Who should attend:
Elaine has over 15 years' experience in operational and leadership roles in the housing industry in Australia, both in the private and social housing sectors.
Delivering interactive workshops with a wealth of experience and understanding of industry practices and a passion to build peoples skills.
She holds a post graduate degree in Social Science, Housing Management and Policy from Swinburne University with extensive experience in housing management and program development in community housing.
Where applicable, GST will be applied
These ticket prices reflect a small increase effective from 1st January 2023.