As social housing providers, we work with a vulnerable client group with limited support and community connections. We have a moral obligation and a duty of care to act when we are concerned about a tenant's welfare.
Tenants may be vulnerable or at risk due to factors within the home as well as external events, as demonstrated by the recent Pandemic, extreme weather events or disasters including bushfires.
It's important to be able to identify those risk factors early so that we can pre-empt client vulnerabilities. When we act quickly and undertake preventative welfare checks, we can signpost the tenant for support to prevent an issue from arising.
If you have concerns for someone's safety and you're unable to confirm they are OK, maybe it's an elderly resident who hasn't been seen recently, maybe it's a tenant with serious concerns for their mental health, it may be time to contact the Police to do a physical welfare check.
This workshop provides staff with an understanding of the requirements to perform welfare checks, how to dientify when they are required and best practice tools to perform them.
Time zone
Our online events are scheduled in the Australian Eastern time zone and may vary depending on your location. Use our add to calendar option to check if a time difference applies and to adjust to your location.
What you'll gain from this workshop:
- Develop an understanding of warning signs that indicate wellbeing concerns
- An appreciation of what action should be taken and when
- Consider preventative measures and alternative actions to physical welfare checks
- Develop skills in recording and reporting concerns and wellbeing checks
- Be provided with outreach safety tips and tools when attending welfare visits
The Workshop takes a blended learning approach:
- Enjoy a 2.5-hour fully interactive online Zoom session: join the Zoom session from any device, laptop, desktop, tablet or mobile phone
- Upon completion, gain access to online downloadable self-study materials to reinforce learning.
Who should attend:
- Tenancy and Property managers
- Team Leaders
Sheryl has over 20 years' experience in the Housing and Real Estate Industries in Australia. Starting her career in the Private Rental market before heading over to Social Housing and then Disability Housing in Operational and Management Roles.
During this time Sheryl developed and designed a training program aimed at young people to assist them in gaining entry to the Private Rental Market. She holds a Certificate IV in Training & Assessment and a Diploma in Business Administration as well as being a certified Project Facilitator.
Sheryl believes that they key to a successful career in the Housing Industry is to be able to share knowledge and experiences with colleagues and industry members, and to always be open to new ways of learning.
Non-Member
Affiliate Member
All other Members
Where applicable, GST will be applied