Successful customer outcomes largely depend on the quality of interpersonal relationships, both internal relationships with colleagues, and external relationships with stakeholders and the people receiving your services.
This 3-hour workshop takes a reflective approach and explores the nature of boundary issues at work by looking at the five risk areas:
Our online events are scheduled in the time zone in which they are held or hosted, and may vary depending on your location. Use our add to calendar option to check if a time difference applies and to adjust to your location.
Prior to the workshop, delegates are encouraged to complete a self-assessment of their current practice.
Having reflected on their current practice prior to the session, they can more easily identify the areas they need t address during the session and take their learning back to the workplace.
Delivered through a social housing lens, this workshop gives delegates the opportunity to identify strategies that they can use to maintain safe boundaries.
The training has the following objectives:
The workshop session is accompanied by a workbook and a suite of digital, downloadable supporting materials that reinforce the messages contained within the workshop.
Jo is an enthusiastic and motivational facilitator who utilises accelerated learning techniques to deliver lively, interactive and engaging workshops. She holds an Honours degree in Housing Studies from De Montfort University and a Level 4 Certificate in Learning and Development.
Jo has forged a career in social housing over the last 25 years, holding senior management roles for some of the largest landlords in the UK and latterly Australia. She is known for being passionate about customer service excellence, putting the customer at the heart of the service and delivering a commercial business model with a social purpose.