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Save the dateMarch 8, 20239:30 AM - 12:30 PMGMT+11
Organizer
Organiser
Event Details
Event Details
Successful customer outcomes largely depend on the quality of interpersonal relationships, both internal relationships with colleagues, and external relationships with stakeholders and the people receiving your services.
This 3-hour workshop takes a reflective approach and explores the nature of boundary issues at work by looking at the five risk areas:
- Physical boundaries
- Emotional boundaries
- Sexual boundaries
- Intellectual boundaries
- Financial boundaries
Time zone
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Course outline
Course outline
Prior to the workshop, delegates are encouraged to complete a self-assessment of their current practice.
Having reflected on their current practice prior to the session, they can more easily identify the areas they need to address during the session and take their learning back to the workplace.
Delivered through a social housing lens, this workshop gives delegates the opportunity to identify strategies that they can use to maintain safe boundaries.
The training has the following objectives:
- Reflect on current practice
- Define Professional Boundaries
- Understand the importance of maintaining Professional Boundaries
- Examine ethical considerations
- Implications of overstepping Professional Boundaries
- Identify strategies and interventions for maintaining Professional Boundaries
The workshop session is accompanied by a workbook and a suite of digital, downloadable supporting materials that reinforce the messages contained within the workshop.
Learning methods:
- Pre-course self-assessment
- Knowledge and information sharing
- Evidence from research
- Video clips
- Group discussion
- Post-course reflective study
Workshop Facilitator
Workshop Facilitator
Jo Leckie
Lead Consultant - Australia at Big Picture Training
Jo is an enthusiastic and motivational facilitator who utilises accelerated learning techniques to deliver lively, interactive and engaging workshops. She holds an Honours degree in Housing Studies from De Montfort University and a Level 4 Certificate in Learning and Development.
Jo has forged a career in social housing over the last 25 years, holding senior management roles for some of the largest landlords in the UK and latterly Australia. She is known for being passionate about customer service excellence, putting the customer at the heart of the service and delivering a commercial business model with a social purpose.
Tickets
Tickets
Non-Member
A$220
Affiliate Member
A$198
General Member
Member Price A$176
Professional Member
Member Price A$165
Senior Professional
Member Price A$154
Where applicable, GST will be applied
These ticket prices reflect a small increase effective from 1st January 2023.