Tenancy Management in Community Housing Training Program

Looking to start a career in community housing? New to the community housing sector in Australia?  Already working in community housing and seeking to refresh or expand your skills?

The Tenancy Management in Community Housing training program provides you with the knowledge and skills you need to kick start your career!

This CPD accredited training program covers the core functions and duties of a Tenancy Manager working in the Australian community housing sector.

You don't need to be currently employed in the sector or an ahi: member to undertake this course. However, ahi: members receive discounted training so if you'd like to join, click here - https://www.theahi.com.au/memberships​

The program contains 7 modules of learning which explore the skills required to perform primary tenancy management functions in a community housing setting. It covers the core duties and responsibilities of a tenancy manager, an overview of industry specific legislation, scenarios and best practice examples.  This program will earn you points towards your Continuing Professional Development (CPD).

Core themes throughout the training include:

• Customer service skills
• Regulatory requirements and overarching legislation
• Understanding privacy and confidentiality
• Importance of documenting appropriate and relevant case notes
• Identify and mitigate risks that may arise as part of their role through the learnings from this course

Dates for this intake of the course are listed below:

• Wednesday, 17/05/2023, 12.30pm - 3.30pm - Module 1 - Introduction to tenancy management in social housing
• Wednesday, 24/05/2023, 12.30pm - 3.00pm - Module 2 - Commencing a tenancy
• Wednesday, 31/05/2023, 12.30pm - 3.00pm - Module 3 - Managing rent arrears
• Tuesday, 06/06/2023, 12.30pm - 2.30pm - Module 4 - Routine inspections
• Thursday, 08/06/2023, 12.30pm - 2.30pm - Module 5 - Rent Reviews
• Tuesday, 13/06/2023, 12.30pm - 2.30pm - Module 6 - Vacancy Management
• Thursday, 15/06/2023, 12.30pm - 3.00pm - Module 7 - Complaints

Upon completion of all 7 modules within the course, delegates will receive a certification of completion.  If a delegate misses a module of learning, they would need to undertake a makeup module during the next available course before receiving their certificate.

Time zone

Our online events are scheduled in the time zone in which they are held or hosted, and may vary depending on your location. Use our add to calendar option to check if a time difference applies and to adjust to your location.