Most people get along with about 80% of people. But the 20% can bring us frustration, conflict and stress. This workshop will help you to understand yourself and others. It will give you the skills to read people and adapt your communication to better build relationships, rapport, influence and motivation.
Ahi online events are scheduled in the time zone in which they are held or hosted and may vary dependent on your location. Use our add to calendar option to check if a time difference applies to your location.
What you'll learn:
The importance of interpersonal relationships in your role
The challenge in understanding others - your perceptions are not facts
Using structure to overcome information overload
Recognising behavioural preferences at work
Understanding yourself - your own behaviour, preferences, needs and style
Working with your strengths and weaknesses
Leveraging your intrinsic motivators to increase engagement
Increasing awareness of your responses under stress
Adapting your Communication and Behaviour
Understanding the characteristics, preference and needs of others
Adjusting your approach in order to become more effective
Treating people individually
Recognising the people you don't naturally connect with
Connecting with everyone in a professional environment
Using behaviours to build rapport
How to 'wrap your communication' to increase your influence
Motivating different people
When to be supportive and when to be assertive
Recognising conflicts of style
Using appropriate language to minimise conflict
Dealing with misinterpretation and over-sensitivity
Reading verbal and nonverbal communication
People reading in real time - video exercises
Dealing with complex people and personalities
Who should attend:
This workshop is suitable for anyone working within a team or in a client facing role.
3-hour interactive Zoom workshop – join details provided upon registration
Participants need access to PC/Laptop with speakers, microphone and webcam
Scott is a registered psychologist with a solid background as an educator. He has worked as a lecturer in psychology, behavioural science and research at the Universities of Sydney and Western Sydney. Lecturing for 6 years at both undergraduate and postgraduate levels, Scott specialised in the disciplines of health and social psychology. His expertise includes such areas as leadership, teams and group dynamics, communication and body language, persuasion techniques, stress, and workplace satisfaction.
Since 1999, his work in the corporate sector has spanned the spectrum from industrial psychologist to corporate trainer. In 2004 he became a certified Master Coach in Behavioural Coaching and continues to coach both individuals and teams at all levels within the companies with which he works.