Most people get along with about 80% of people. But the 20% can bring us frustration, conflict and stress. This workshop will help you to understand yourself and others. It will give you the skills to read people and adapt your communication to better build relationships, rapport, influence and motivation.
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What you'll learn:
Building Self-Awareness
- The importance of interpersonal relationships in your role
- The challenge in understanding others - your perceptions are not facts
- Using structure to overcome information overload
- Recognising behavioural preferences at work
- Understanding yourself - your own behaviour, preferences, needs and style
- Working with your strengths and weaknesses
- Leveraging your intrinsic motivators to increase engagement
- Increasing awareness of your responses under stress
Adapting your Communication and Behaviour
- Understanding the characteristics, preference and needs of others
- Adjusting your approach in order to become more effective
- Treating people individually
- Recognising the people you don't naturally connect with
- Connecting with everyone in a professional environment
- Using behaviours to build rapport
- How to 'wrap your communication' to increase your influence
- Motivating different people
- When to be supportive and when to be assertive
- Recognising conflicts of style
- Using appropriate language to minimise conflict
- Dealing with misinterpretation and over-sensitivity
- Reading verbal and nonverbal communication
- People reading in real time - video exercises
- Dealing with complex people and personalities
Who should attend:
This workshop is suitable for anyone working within a team or in a client facing role.
Delivery format
- 3-hour interactive Zoom workshop – join details provided upon registration
- Participants need access to PC/Laptop with speakers, microphone and webcam
Scott is a registered psychologist with a solid background as an educator. He has worked as a lecturer in psychology, behavioural science and research at the Universities of Sydney and Western Sydney. Lecturing for 6 years at both undergraduate and postgraduate levels, Scott specialised in the disciplines of health and social psychology. His expertise includes such areas as leadership, teams and group dynamics, communication and body language, persuasion techniques, stress, and workplace satisfaction.
Since 1999, his work in the corporate sector has spanned the spectrum from industrial psychologist to corporate trainer. In 2004 he became a certified Master Coach in Behavioural Coaching and continues to coach both individuals and teams at all levels within the companies with which he works.
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Where applicable, GST will be applied