Save the date
Save the dateFebruary 7, 202412:30 PM - 4:00 PM (GMT+11)
Contact Person: Ahi Team
Event Details
Event Details

Community housing providers are responsible for collecting, storing and managing sensitive and confidential information for and about their clients and stakeholders. This workshop explores the requirements, best practices and scenarios related to privacy, consent and confidentiality within a social housing context. 

The workshop will provide delegates the opportunity to review and reflect their current practice against best practice and legislation to ensure client privacy is maintained.

Time zone

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Course outline
Course outline

The objectives of this workshop are for delegates to understand:

  • The importance of client privacy and the relevant legislation
  • Information sharing - who can/can't you share information with
  • Consents - collection, storage of consents, different types
  • Access to information - how to manage requests for sensitive information
  • Ensuring confidentiality - how do you ensure that sensitive information is managed securely

The workshop takes a blended learning approach using breakout rooms, polls, scenarios and quizzes to embed the learning.

  • A 3.5-hour on-line workshop with a 15 minute comfort break
  • Join the workshop from any device, laptop, desktop, tablet or mobile phone
  • Downloadable materials that reinforce the learning outcomes

This workshop would be suitable for:

  • Anyone who is new to the social housing industry
  • Anyone who is responsible for managing client information
Workshop Facilitator
Workshop Facilitator
  • Ellie Kerr (Lead Consultant - Australia at Big Picture Training)

    Ellie Kerr

    Lead Consultant - Australia at Big Picture Training

Elaine has over 15 years' experience in operational and leadership roles in the housing industry in Australia, both in the private and social housing sectors.

Delivering interactive workshops with a wealth of experience and understanding of industry practices and a passion to build people's skills.

She holds a post graduate degree in Social Science, Housing Management and Policy from Swinburne University with extensive experience in housing management and program development in community housing.




Affiliate Member


All other Members

Member Price A$195

Where applicable, GST will be applied