Community housing providers are responsible for collecting, storing and managing sensitive and confidential information for and about their clients and stakeholders. This workshop explores the requirements, best practices and scenarios related to privacy, consent and confidentiality within a social housing context.
The workshop will provide delegates the opportunity to review and reflect their current practice against best practice and legislation to ensure client privacy is maintained.
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The objectives of this workshop are for delegates to understand:
The importance of client privacy and the relevant legislation
Information sharing - who can/can't you share information with
Consents - collection, storage of consents, different types
Access to information - how to manage requests for sensitive information
Ensuring confidentiality - how do you ensure that sensitive information is managed securely
The workshop takes a blended learning approach using breakout rooms, polls, scenarios and quizzes to embed the learning.
A 3.5-hour on-line workshop with a 15 minute comfort break
Join the workshop from any device, laptop, desktop, tablet or mobile phone
Downloadable materials that reinforce the learning outcomes
This workshop would be suitable for:
Anyone who is new to the social housing industry
Anyone who is responsible for managing client information
Elaine has over 15 years' experience in operational and leadership roles in the housing industry in Australia, both in the private and social housing sectors.
Delivering interactive workshops with a wealth of experience and understanding of industry practices and a passion to build people's skills.
She holds a post graduate degree in Social Science, Housing Management and Policy from Swinburne University with extensive experience in housing management and program development in community housing.