Save the date
Save the dateApril 9, 202412:30 PM - 3:30 PM (GMT+10)
Contact Person: Ahi Team
Event Details
Event Details

The COVID-19 crisis and reforms to the RTA bring a whole new set of challenges in terms of preventing rent debt and managing arrears. 

As a frontline member of staff attempting to collect rent and recover rent arrears or a manager working on new strategies for arrears recovery, this practical workshop will give you the tools to manage your rent accounts effectively and consider ways in which you can encourage your tenants to pay their rent.   

Delegates will consider new and innovative ways of preventing rent debt and recovering arrears, alongside best practice from both within and outside the sector to avoid tenants from stepping on the downward escalator towards homelessness.


The workshop takes a blended learning approach which provides fantastic added value:

  • A 3 hour fully interactive online Zoom session - join from any laptop, PC or device
  • Post-workshop online learning offering downloadable materials and coaching to reinforce learning

Who should attend this workshop?

  • Tenancy and property managers responsible for rent arrears recovery
  • Team Leaders responsible for managing front line staff who recover rent debt
  • Those responsible for creating policy and procedure

Time zone

Our online events are scheduled in the time zone in which they are held or hosted, and may vary depending on your location. Use our add to calendar option to check if a time difference applies and to adjust to your location.

Course outline
Course outline

What we'll cover: 

  • The business drivers for maximising income collection
  • The likely causes of rent arrears
  • Financial inclusion and financial resilience
  • The benefits of early intervention
  • The importance of good negotiation skills
  • Behavioural insights – Nudge Theory
  • The factors to consider before proceeding to tribunal
Workshop Facilitator
Workshop Facilitator
  • Ellie Kerr (Lead Consultant - Australia at Big Picture Training)

    Ellie Kerr

    Lead Consultant - Australia at Big Picture Training

Elaine has over 15 years' experience in operational and leadership roles in the housing industry in Australia, both in the private and social housing sectors.


Delivering interactive workshops with a wealth of experience and understanding of industry practices and a passion to build peoples skills.


She holds a post graduate degree in Social Science, Housing Management and Policy from Swinburne University with extensive experience in housing management and program development in community housing.




All other Members

Member Price A$195

Affiliate Member

Member Price A$244

Where applicable, GST will be applied