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Save the dateJune 9, 20221:30 PM - 4:30 PM (GMT+10)
Contact Person: Ahi Team
Event Details
Event Details

The COVID-19 crisis and reforms to the RTA bring a whole new set of challenges in terms of preventing rent debt and managing arrears. 

As a frontline member of staff attempting to collect rent and recover rent arrears or a manager working on new strategies for arrears recovery, this practical workshop will give you the tools to manage your rent accounts effectively and consider ways in which you can encourage your tenants to pay their rent.   

Delegates will consider new and innovative ways of preventing rent debt and recovering arrears, alongside best practice from both within and outside the sector to avoid tenants from stepping on the downward escalator towards homelessness.


The workshop takes a blended learning approach which provides fantastic added value:

  • A 3 hour fully interactive online Zoom session - join from any laptop, PC or device
  • Post-workshop online learning offering downloadable materials and coaching to reinforce learning

Who should attend this workshop?

  • Tenancy and property managers responsible for rent arrears recovery
  • Team Leaders responsible for managing front line staff who recover rent debt
  • Those responsible for creating policy and procedure

Time zone

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Course outline
Course outline

What we'll cover: 

  • The business drivers for maximising income collection
  • The likely causes of rent arrears
  • Financial inclusion and financial resilience
  • The benefits of early intervention
  • The importance of good negotiation skills
  • Behavioural insights – Nudge Theory
  • The factors to consider before proceeding to tribunal
Workshop Facilitator
Workshop Facilitator
  • Jo Leckie

    Jo Leckie

Jo is an accomplished, enthusiastic and motivational facilitator and public speaker who prides herself on delivering memorable training that translates to the workplace. She utilises accelerated learning techniques to deliver lively, interactive and engaging on-line and in person workshops.

Jo holds an ILM Certificate in Coaching a BSc Honours degree from De Montfort University and a Certificate in Learning and Development.

Having worked in leadership roles for some of the largest social housing providers in the UK and Australia, Jo has a wealth of experience of working remotely and successfully leading remote and dispersed teams.


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Affiliate Member


General Member

Member Price A$144

Professional Member

Member Price A$135

Senior Professional

Member Price A$126

Where applicable, GST will be applied