The COVID-19 crisis and reforms to the RTA bring a whole new set of challenges in terms of preventing rent debt and managing arrears.
As a frontline member of staff attempting to collect rent and recover rent arrears or a manager working on new strategies for arrears recovery, this practical workshop will give you the tools to manage your rent accounts effectively and consider ways in which you can encourage your tenants to pay their rent.
Delegates will consider new and innovative ways of preventing rent debt and recovering arrears, alongside best practice from both within and outside the sector to avoid tenants from stepping on the downward escalator towards homelessness.
Delivery
The workshop takes a blended learning approach which provides fantastic added value:
A 3 hour fully interactive online Zoom session - join from any laptop, PC or device
Post-workshop online learning offering downloadable materials and coaching to reinforce learning
Who should attend this workshop?
Tenancy and property managers responsible for rent arrears recovery
Team Leaders responsible for managing front line staff who recover rent debt
Those responsible for creating policy and procedure
Time zone
Our online events are scheduled in the time zone in which they are held or hosted, and may vary depending on your location. Use our add to calendar option to check if a time difference applies and to adjust to your location.
Course outline
Course outline
What we'll cover:
The business drivers for maximising income collection
The likely causes of rent arrears
Financial inclusion and financial resilience
The benefits of early intervention
The importance of good negotiation skills
Behavioural insights – Nudge Theory
The factors to consider before proceeding to tribunal
Sheryl has over 20 years' experience in the Housing and Real Estate Industries in Australia. Starting her career in the Private Rental market before heading over to Social Housing and then Disability Housing in Operational and Management Roles.
During this time Sheryl developed and designed a training program aimed at young people to assist them in gaining entry to the Private Rental Market. She holds a Certificate IV in Training & Assessment and a Diploma in Business Administration as well as being a certified Project Facilitator.
Sheryl believes that they key to a successful career in the Housing Industry is to be able to share knowledge and experiences with colleagues and industry members, and to always be open to new ways of learning.