This workshop is committed to unlocking the remarkable potential of positive customer service to elevate social housing customer experiences.
Its central aim is to equip participants with the essential tools and inspiration required to adopt a tenant-focussed approach in their interactions. This approach is founded on the development of a constructive mindset, the nurturing of suitable behaviours, and the refinement of communication competencies.
Topics covered include:
Our online events are scheduled in the time zone in which they are held or hosted, and may vary depending on your location. Use our add to calendar option to check if a time difference applies and to adjust to your location.
In this workshop you will learn how to:
Who should attend:
This workshop is suitable for all government and community housing employees working directly with tenants, who wish to strengthen their adoption of a positive approach to service and enhance the service experience they create.
With a passion for fostering growth and learning, Donella is an experienced workshop facilitator, dedicated to helping individuals and teams unlock their full potential.
Throughout Donella's professional journey, she has held operational management and executive leadership roles, overseeing teams of all sizes across diverse sectors. Qualifications in management and leadership, business, training and assessment, and human resources complement Donella's wide breadth of experience.
Donella's workshops are grounded in real-world experiences, providing participants with actionable strategies they can implement immediately. Through group discussions, self-reflection and hands-on activities, Donella ensures that participants are actively engaged, fostering deeper understanding and retention.