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Save the dateFebruary 20, 202412:30 PM - 3:30 PM GMT+11
Contact Person: Ahi Team
Event Details
Event Details

Neighbour nuisance can seriously damage the quality of life of vulnerable people through the fear of crime and the long-term effects of victimisation. Quick and effective intervention in neighbour nuisance cases can stop problems from escalating, improve relations between landlord and tenants and help safeguard a landlord's reputation.

The ability to successfully address neighbour nuisance complaints requires an awareness of what constitutes neighbour nuisance, how different forms of neighbour nuisance are defined and the impact that neighbour nuisance can have on the lives of people affected by it.

This workshop will provide delegates with knowledge to identify what constitutes neighbour nuisance, risk assess a case to protect vulnerable victims; and outline how to take a case management approach when managing anti-social behaviour cases to achieve successful outcomes. 

This workshop takes a blended learning approach.

  • Enjoy a 3-hour fully interactive online Zoom session: join the Zoom session from any device, laptop, desktop, tablet or mobile phone.
  • Once attended, gain access to online downloadable self-study materials to reinforce learning
  • Zoom join details and passcode will be sent to registered attendees one day prior to the workshop.

What you'll gain from this workshop:

  • Develop a knowledge of what constitutes neighbour nuisance
  • Be provided with tools to risk assess victims 
  • Be able to identify when a victim is vulnerable
  • Develop skills in recording neighbour nuisance incidents and building a case
  • An understanding of how to manage expectations
  • An appreciation of what action should be taken and when

Who should attend? 

  • Frontline property managers
  • Team Leaders
  • Managers and team members involved in developing strategies and procedures for dealing with service complaints

Time zone 

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Workshop Facilitator
Workshop Facilitator
  • Ellie Kerr (Lead Consultant - Australia at Big Picture Training)

    Ellie Kerr

    Lead Consultant - Australia at Big Picture Training

Elaine has over 15 years' experience in operational and leadership roles in the housing industry in Australia, both in the private and social housing sectors.


Delivering interactive workshops with a wealth of experience and understanding of industry practices and a passion to build peoples skills.


She holds a post graduate degree in Social Science, Housing Management and Policy from Swinburne University with extensive experience in housing management and program development in community housing.




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All other Members

Member Price A$195

Where applicable, GST will be applied