Safety and Stigma are two of the main reasons why people in vulnerable circumstances might find it almost impossible to disclose Domestic and Family Violence (DFV). Whilst an enormous amount of valuable work has been done across many different industry groups and sectors, and many highly trained specialist teams are in place to provide appropriate support, those who are unable to disclose will often for those reasons not be referred to the most appropriate specialist team or support.
Now more than ever, and given the escalation of DFV during COVID-19, the skills for all frontline team members to recognise what it is they might be hearing when clients or colleagues don't use the words 'domestic violence' are critical. It is this Awareness which will empower team members to Recognise, Respond and Refer with the extra care that is required, often by their industry code of practice, by the organisation and by their own humanity.
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Who should attend:
This training is suitable for anyone in a client facing role and is best combined with the Accidental Counsellor workshop which examines, in depth, the skills to respond to and refer clients in vulnerable circumstances in an effective and empathic way and which incorporates key ethical values and principles.
Cutty delivers keynote presentations and skills-based courses, both face-to-face and via remote delivery, virtual presenting and live video streaming across Australia and internationally. Courses that focus on responding to those in vulnerable circumstances include 'Accidental Counsellor', 'De-Escalating the Agitated Caller', 'Customers in Crisis - Recognise, Respond, Refer', 'Domestic Family Violence (DFV) Aware' and various other skills based courses tailored to the needs of her clients.
By profession, Cutty is a qualified Solicitor and practised for approximately ten years. Over time she felt the need to contribute more directly to the community and in 2013 joined Lifeline, initially as a volunteer Telephone Crisis Supporter on Lifeline's 13 11 14 service, and subsequently as a trainer, heading up Corporate and Community training for Lifeline H2H for 4 years.
Cutty developed her own highly acclaimed version of Accidental Counsellor, including a unique '5 E's framework' for difficult conversations, as well as various workshops focussing on responding to those in vulnerable circumstances and incorporating the values and principles of the both the Banking and Insurance Industry Codes of Practice.
Cutty is a firm believer that awareness of issues such as DFV and Mental Illness should be underpinned by response skills and her training is specifically aimed at equipping participants with the ability to respond to someone in crisis in a way that is appropriate, compassionate, respectful and empowering, whilst always being within clearly defined boundaries.
Where applicable, GST will be applied