Working in social housing you will come across people in difficult situations that can be a challenge to handle. It is easy to take it personally and react negatively. But this doesn't help the tenant, the client, or ourselves. Building understanding of people with complex needs and identifying the warning signs, can enable us to be better prepared. Having tools and structure will help to build your skills, which will in turn facilitate more positive outcomes to difficult situations.
Our online events are scheduled in the time zone in which they are held or hosted, and may vary depending on your location. Use our add to calendar option to check if a time difference applies and to adjust to your location.
What you'll learn:
Understanding Complex Behaviours
Dealing with Challenging Situations
Who should attend:
This training is suitable for anyone in a client facing role (internal or external).
Scott is a registered psychologist with a solid background as an educator. He has worked as a lecturer in psychology, behavioural science and research at the Universities of Sydney and Western Sydney. Lecturing for 6 years at both undergraduate and postgraduate levels, Scott specialised in the disciplines of health and social psychology. His expertise includes such areas as leadership, teams and group dynamics, communication and body language, persuasion techniques, stress, and workplace satisfaction.
Since 1999, his work in the corporate sector has spanned the spectrum from industrial psychologist to corporate trainer. In 2004 he became a certified Master Coach in Behavioural Coaching and continues to coach both individuals and teams at all levels within the companies with which he works.
Where applicable, GST will be applied