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Save the dateMay 23, 202310:00 - 15:00 GMT+10
Organizer
Organiser
Event Details
Event Details
Social Housing is a sector where our main customers (our tenants) can't always choose their provider and success is not always measured in profits. However, our customers' expectations are rising. Providing excellent customer service is vital to the reputation and overall success of every organisation and the people that work there.
Customer Service - Making a difference isn't just a workshop.... it's a CPD accredited suite of tools designed to embed learning and equip delegates with the skills and understanding to improve the customers' experience of the service you provide.
Who should attend this workshop?
- Anyone who wants to improve their customer service skills and knowledge
- Those in a customer-facing role
Time Zone
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Course Content
Course Content
This workshop takes a blended learning approach enabling delegates to:
- Build their customer service brand
- Consider the do's and don'ts of customer service and measure themselves against them
- Explore their own unconscious bias
- Understand how being customer focussed influences the success of their organisation
- Create their own customer service objectives that feed into the performance development process
The blended learning approach includes:
- Pre-course Playbook containing an individual customer service self assessment, enabling delegates to assess themselves against customer service best practice. Delegates identify three areas of improvement and turn them into objectives to be included in their performance development plan
- A customer service skills learning toolkit which, along with the performance objective, embed the learning and continue to develop capability long after the workshop has ended.
This workshop can be conducted in-house and tailored to your organisation's vision, brand and culture.
Workshop Facilitator
Workshop Facilitator
Jo Leckie
Lead Consultant - Australia at Big Picture Training
Jo is an accomplished, enthusiastic and motivational facilitator and public speaker who prides herself on delivering memorable training that translates to the workplace. She utilises accelerated learning techniques to deliver lively, interactive and engaging on-line and in person workshops.
Jo holds an ILM Certificate in Coaching a BSc Honours degree from De Montfort University and a Certificate in Learning and Development.
Having worked in leadership roles for some of the largest social housing providers in the UK and Australia, Jo has a wealth of experience of working remotely and successfully leading remote and dispersed teams.
Tickets
Tickets
Non-Member
A$220
Affiliate Member
A$220
All other Members
Member Price A$176
Where applicable, GST will be applied
These ticket prices reflect a small increase effective from 1st January 2023.