No matter your job role or position, part of your success in getting things done depends on being able to get your point across assertively but politely.
This online workshop presents clear and effective principles and practical strategies to build your confidence, increase your assertiveness (without being aggressive) and increase the chances of getting beneficial outcomes . This will help you accomplish important workplace goals for you, your colleagues, and your organisation.
Ahi online events are scheduled in the time zone in which they are held or hosted and may vary dependent on your location. Use our add to calendar option to check if a time difference applies to your location.
What you'll learn:
The difference between influence, persuasion, power and manipulation
Different ways to influence – credibility vs. logic vs. emotion
Targeting your communication to the recipient
Recognising why people are not assertive
Directness of communication and consideration for others
Open aggression, concealed aggression, passiveness and assertiveness
The difference between assertiveness and aggressiveness with clients
Building assertiveness: using the ASERT process
Analysing the situation - dealing with emotions and perceptions
Stating your position - using the right words
Evaluating Non-verbal behaviours - yours and theirs
Receiving feedback - responding positively
Testing for understanding - moving the relationship forward
Understanding how it feels to be assertive
How to give people information they don't want to hear
Communicating more directly and with greater confidence
Who should attend:
This training is for anyone who would like to improve their confidence, increase their assertiveness, and to get people to accept their ideas, create buy-in and motivation.
3-hour interactive Zoom workshop – join details provided upon registration
Participants need access to PC/Laptop with speakers, microphone and webcam
Scott is a registered psychologist with a solid background as an educator. He has worked as a lecturer in psychology, behavioural science and research at the Universities of Sydney and Western Sydney. Lecturing for 6 years at both undergraduate and postgraduate levels, Scott specialised in the disciplines of health and social psychology. His expertise includes such areas as leadership, teams and group dynamics, communication and body language, persuasion techniques, stress, and workplace satisfaction.
Since 1999, his work in the corporate sector has spanned the spectrum from industrial psychologist to corporate trainer. In 2004 he became a certified Master Coach in Behavioural Coaching and continues to coach both individuals and teams at all levels within the companies with which he works.