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Save the date
Save the dateJuly 6, 202210 AM - 12 PM (GMT+10)
Contact Person: Ahi Team
Course outline
Course outline

What you'll learn:

  • The difference between influence, persuasion, power and manipulation
  • Different ways to influence – credibility vs. logic vs. emotion
  • Targeting your communication to the recipient
  • Recognising why people are not assertive
  • Directness of communication and consideration for others
  • Open aggression, concealed aggression, passiveness and assertiveness
  • The difference between assertiveness and aggressiveness with clients
  • Building assertiveness: using the ASERT process
  • Analysing the situation - dealing with emotions and perceptions
  • Stating your position - using the right words
  • Evaluating Non-verbal behaviours - yours and theirs
  • Receiving feedback - responding positively
  • Testing for understanding - moving the relationship forward
  • Understanding how it feels to be assertive
  • How to give people information they don't want to hear
  • Communicating more directly and with greater confidence

Who should attend:

This training is for anyone who would like to improve their confidence, increase their assertiveness, and to get people to accept their ideas, create buy-in and motivation.

Delivery format

  • 3-hour interactive Zoom workshop – join details provided upon registration
  • Participants need access to PC/Laptop with speakers, microphone and webcam
Workshop Facilitator
Workshop Facilitator
  • Scott Henderson (CEO of BSI Learning Institute Pty Ltd)

    Scott Henderson

    CEO of BSI Learning Institute Pty Ltd

Scott is a registered psychologist with a solid background as an educator.  He has worked as a lecturer in psychology, behavioural science and research at the Universities of Sydney and Western Sydney.  Lecturing for 6 years at both undergraduate and postgraduate levels, Scott specialised in the disciplines of health and social psychology.  His expertise includes such areas as leadership, teams and group dynamics, communication and body language, persuasion techniques, stress, and workplace satisfaction.

Since 1999, his work in the corporate sector has spanned the spectrum from industrial psychologist to corporate trainer.  In 2004 he became a certified Master Coach in Behavioural Coaching and continues to coach both individuals and teams at all levels within the companies with which he works.


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Affiliate Member

Member Price A$225

General Member

Member Price A$200

Professional Member

Member Price A$187.50

Senior Professional

Member Price A$175

Where applicable, GST will be applied