More than ever we rely on the written word to communicate with stakeholders and customers. Emails, texts, letters, websites, Facebook, LinkedIn and Twitter, which gives us only 140 characters to make our point.
Today, the most effective business messages are clear, concise and easy to understand. This 3-hour workshop session will help you craft clear, concise and positive written communications. You will learn simple methods to help structure emails, letters, reports, and tweets; understand the benefits of plain English and explore the correct use of grammar.
Ahi events are scheduled in the time zone in which they are held or hosted and may vary dependent on your location. Use our add to calendar option to check if a time difference applies to your location.
This online workshop takes a blended learning approach.
What will I learn? By the end of this workshop you will be able to:
Who should attend this workshop:
This workshop is suitable for anyone who wants to refine their writing skills and increase their confidence when producing letters, emails, texts, posts on social media and reports.
Jo is an accomplished, enthusiastic and motivational facilitator and public speaker who prides herself on delivering memorable training that translates to the workplace. She utilises accelerated learning techniques to deliver lively, interactive and engaging on-line and in person workshops.
Jo holds an Honours degree in Housing Studies from De Montfort University along with a Level 4 Certificate in Learning and Development.
Jo has worked in the social housing sector for over 25 years, holding senior management roles for some of the largest landlords in the UK and latterly Australia. She is known for leading successful teams, being passionate about customer service excellence, putting the customer at the heart of the service and delivering a commercial business model with a social purpose.
Where applicable, GST will be applied