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Save the date
Save the dateNovember 23, 20221:30 PM - 4:30 PM (GMT+11)
Contact Person: Ahi Team
Event Details
Event Details

More than ever we rely on the written word to communicate with stakeholders and customers.  Emails, texts, letters, websites, Facebook, LinkedIn and Twitter, which gives us only 140 characters to make our point.

Today, the most effective business messages are clear, concise and easy to understand.  This 3-hour workshop session will help you craft clear, concise and positive written communications.  You will learn simple methods to help structure emails, letters, reports, and tweets; understand the benefits of plain English and explore the correct use of grammar.

Time zone 

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Course outline
Course outline

This online workshop takes a blended learning approach.

  • 1 x 3-hour online workshop session via Zoom
  • Access to online self-study learning content and downloadable resources
  • Option to participate in an individual telephone/video coaching session to further personalise the learning and build confidence

What will I learn? By the end of this workshop you will be able to:

  • Structure your writing effectively
  • Understand the 6 tips for success
  • Appreciate email etiquette
  • Recognise standard letter and report layouts
  • Create a report, business case or proposal

Who should attend this workshop:

This workshop is suitable for anyone who wants to refine their writing skills and increase their confidence when producing letters, emails, texts, posts on social media and reports.

Workshop Facilitator
Workshop Facilitator
  • Ellie Kerr (Lead Consultant - Australia at Big Picture Training)

    Ellie Kerr

    Lead Consultant - Australia at Big Picture Training

Jo is an accomplished, enthusiastic and motivational facilitator and public speaker who prides herself on delivering memorable training that translates to the workplace. She utilises accelerated learning techniques to deliver lively, interactive and engaging on-line and in person workshops.

Jo holds an Honours degree in Housing Studies from De Montfort University along with a Level 4 Certificate in Learning and Development.

Jo has worked in the social housing sector for over 25 years, holding senior management roles for some of the largest landlords in the UK and latterly Australia.  She is known for leading successful teams, being passionate about customer service excellence, putting the customer at the heart of the service and delivering a commercial business model with a social purpose.


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Affiliate Member


General Member

Member Price A$144

Professional Member

Member Price A$135

Senior Professional

Member Price A$126

Where applicable, GST will be applied