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Save the date
Save the dateMay 28, 202409:30 - 12:30 GMT+10
Organizer
Organiser
Organiser:
Phone: +61 264947566
Contact Person: Ahi Team
Email: admin@housinginstitute.org
Event Details
Event Details

Case notes are an integral and important part of practice. It's important to our clients that we keep good records. 


This workshop is designed for those who have an obligation to make case notes and records of events for social housing clients. This fully interactive session will provide participants with information about their legal and professional obligations when making case notes and records, including minutes of meetings. By the end of the session, delegates will have confidence to write in a professional and efficient way.


Time zone 


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Course outline
Course outline

This online workshop takes a blended learning approach.


  • 1 x 3-hour online workshop session via Zoom
  • Access to online self-study learning content and downloadable resources


What you'll learn: 


  • The CRAFT of good case notes, records and minutes
  • Why we keep case notes and records of events and the importance of defensible writing
  • Subjective and objective language
  • Avoiding opinion and sticking to the facts
  • Being clear and concise
  • The use of abbreviations and jargon
  • Common mistakes and how to avoid them
  • How to structure your writing
Workshop Facilitator
Workshop Facilitator

  • Ellie Kerr (Lead Consultant - Australia at Big Picture Training)

    Ellie Kerr

    Lead Consultant - Australia at Big Picture Training

Ellie has over 15 years' experience in operational and leadership roles in the housing industry in Australia, both in the private and social housing sectors.

 

Delivering interactive workshops with a wealth of experience and understanding of industry practices and a passion to build peoples skills.

 

She holds a post graduate degree in Social Science, Housing Management and Policy from Swinburne University with extensive experience in housing management and program development in community housing.

Tickets
Tickets

Non-Member

A$244

Affiliate Member

A$244

All other Members

Member Price A$195

Where applicable, GST will be applied