This is a past event. Registration is closed. View other Ahi events.
Save the date
Save the dateFebruary 22, 202412:30 PM - 3:30 PMGMT+11
Contact Person: Ahi Team
Event Details
Event Details

Case notes are an integral and important part of practice.  It's important to our clients that we keep good records. 

This workshop is designed for those who have an obligation to make case notes and records of events for social housing clients.  This fully interactive session will provide participants with information about their legal and professional obligations when making case notes and records, including minutes of meetings.  By the end of the session, delegates will have confidence to write in a professional and efficient way.

Time zone 

Ahi events are scheduled in the time zone in which they are held or hosted and may vary dependent on your location. Use our add to calendar option to check if a time difference applies to your location.

Course outline
Course outline

This online workshop takes a blended learning approach.

  • 1 x 3-hour online workshop session via Zoom
  • Access to online self-study learning content and downloadable resources

What you'll learn: 

  • The CRAFT of good case notes, records and minutes
  • Why we keep case notes and records of events and the importance of defensible writing
  • Subjective and objective language
  • Avoiding opinion and sticking to the facts
  • Being clear and concise
  • The use of abbreviations and jargon
  • Common mistakes and how to avoid them
  • How to structure your writing
Workshop Facilitator
Workshop Facilitator
  • Ellie Kerr (Lead Consultant - Australia at Big Picture Training)

    Ellie Kerr

    Lead Consultant - Australia at Big Picture Training

Jo is an accomplished, enthusiastic and motivational facilitator and public speaker who prides herself on delivering memorable training that translates to the workplace. She utilises accelerated learning techniques to deliver lively, interactive and engaging on-line and in person workshops.

Jo holds an ILM Certificate in Coaching a BSc Honours degree from De Montfort University and a Certificate in Learning and Development.

Having worked in leadership roles for some of the largest social housing providers in the UK and Australia, Jo has a wealth of experience of working remotely and successfully leading remote and dispersed teams.




Affiliate Member


All other Members

Member Price A$195

Where applicable, GST will be applied