Case notes are an integral and important part of practice. It's important to our clients that we keep good records.
This workshop is designed for those who have an obligation to make case notes and records of events for social housing clients. This fully interactive session will provide participants with information about their legal and professional obligations when making case notes and records, including minutes of meetings. By the end of the session, delegates will have confidence to write in a professional and efficient way.
Time zone
Ahi events are scheduled in the time zone in which they are held or hosted and may vary dependent on your location. Use our add to calendar option to check if a time difference applies to your location.
This online workshop takes a blended learning approach.
- 1 x 3-hour online workshop session via Zoom
- Access to online self-study learning content and downloadable resources
What you'll learn:
- The CRAFT of good case notes, records and minutes
- Why we keep case notes and records of events and the importance of defensible writing
- Subjective and objective language
- Avoiding opinion and sticking to the facts
- Being clear and concise
- The use of abbreviations and jargon
- Common mistakes and how to avoid them
- How to structure your writing
Lauren has been working in the learning & development space for 20 years. She is a highly skilled facilitator and creative learning designer, delivering sessions that engage participants and produce behaviour changes that last. She loves working with teams to help them be their best, whether that be through team building workshops, skill development programs (live and elearning) or one on one coaching and mentoring.
During her career, Lauren has worked with government, utilities, retail & Not For Profits. In particular, she has a combined 15 years developing the skills and knowledge of housing staff at all levels in Public and Community Housing.
Lauren holds a Bachelor of Adult Learning & Development, is accredited in Change Management and is a Team Management Systems facilitator.
Non-Member
Affiliate Member
All other Members
Where applicable, GST will be applied