Enjoy an intensive 4-hour online workshop session via Zoom (breaks will be provided throughout the workshop)
Access to online self-study learning content and downloadable resources.
Option to participate in an individual telephone/video coaching session to further personalise the learning and build confidence
Course outline:
Understand the basics of 'Nudge' and behavioural insights
Consider the services that could benefit from this approach
Apply the principles of nudge theory to issues in your own organisation
Discover how to use customer data and customer insights to inform your approach
Learn how to model costs and perform value for money calculations
Design a randomised controlled trial to evaluate interventions
Workshop Facilitator
Workshop Facilitator
Jo Leckie
Jo is an accomplished, enthusiastic and motivational facilitator and public speaker who prides herself on delivering memorable training that translates to the workplace. She utilises accelerated learning techniques to deliver lively, interactive and engaging on-line and in person workshops.
Jo holds an ILM Certificate in Coaching a BSc Honours degree from De Montfort University and a Certificate in Learning and Development.
Having worked in leadership roles for some of the largest social housing providers in the UK and Australia, Jo has a wealth of experience of working remotely and successfully leading remote and dispersed teams.