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Save the date
Save the dateMay 18, 202210 AM - 3 PM (GMT+10)
Organizer
Organizer
Organizer:
Phone: +61 61404010127
Contact Person: Ahi Team
Email: admin@housinginstitute.org
Event Details
Event Details

We are all subject to little nudges every day, for example through the layout of a supermarket display or the wording of a letter. Nudging targets the many small, unconscious, automatic decisions we all make, all the time. 


Small nudges applied appropriately, can increase revenue and influence our tenant's choices, often at little cost. 


These techniques can be used to address challenges specific to community housing providers by:


  • Improving rent collection and arrears recovery rates
  • Preventing rent debt
  • Increasing customer engagement
  • Encouraging self-service
  • Changing service culture
  • Directing resources to areas where efforts can have greatest impact



Who should attend this workshop?



  • Anyone who wants to learn more about behavioural economics and Nudge Theory
  • Those responsible for policy and strategy making
  • People responsible for writing procedures


Time Zone 


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Agenda
Agenda

This workshop takes a blended learning approach.


  • Enjoy an intensive 5-hour online workshop session via Zoom – 4 hours for training together with a 15-minute mini break and 45-minute break for lunch.
  • Access to online self-study learning content and downloadable resources.
  • Option to participate in an individual telephone/video coaching session to further personalise the learning and build confidence


Course outline:


  • Understand the basics of 'Nudge' and behavioural insights
  • Consider the services that could benefit from this approach
  • Apply the principles of nudge theory to issues in your own organisation
  • Discover how to use customer data and customer insights to inform your approach
  • Learn how to model costs and perform value for money calculations
  • Design a randomised controlled trial to evaluate interventions


Workshop Facilitator
Workshop Facilitator

  • Jo Leckie

    Jo Leckie

Jo is an accomplished, enthusiastic and motivational facilitator and public speaker who prides herself on delivering memorable training that translates to the workplace. She utilises accelerated learning techniques to deliver lively, interactive and engaging on-line and in person workshops.


Jo holds an ILM Certificate in Coaching a BSc Honours degree from De Montfort University and a Certificate in Learning and Development.


Having worked in leadership roles for some of the largest social housing providers in the UK and Australia, Jo has a wealth of experience of working remotely and successfully leading remote and dispersed teams.

Community
Community

Discover and connect with other attendees.

KC
Tickets
Tickets

Non-Member

A$180

Affiliate Member

A$162

General Member

Member Price A$144

Professional Member

Member Price A$135

Senior Professional

Member Price A$126

Where applicable, GST will be applied