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Save the dateJuly 18, 202309:30 - 13:30 GMT+10
Contact Person: Ahi Team
Event Details
Event Details

Using the 'Recognise, Respond, Refer' model, the Accidental Counsellor workshop will provide you with the skills to respond to community members or colleagues in crisis, or those in vulnerable circumstances, in a way that is appropriate, empathic and respectful, (whilst being within strictly defined boundaries) are critical.

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Course Outline
Course Outline

What you will learn:

  • Based on the well-known Recognise, Respond, Refer model
  • Causes of crisis discussed will include mental illness, change, suicide and traumatic events
  • In addition to an examination of response skills, participants will be provided with the unique "5 E's Framework" for Difficult Conversations.
  • Boundaries are a strong theme as participants are neither encouraged nor expected to be counsellors, but simply to engage with the person who is struggling or at risk in an effective and empathic way and refer to appropriate support.
  • The ability to protect, as best as possible, against vicarious stress and trauma, as well as to practice essential self-care, are also examined to ensure that participants are aware of their own stress and well-being and of the need to take steps to mitigate the risk of burnout.

Who should attend:

This training is suitable for anyone in a client facing role.

Delivery format

  • 4-hour interactive Zoom workshop – join details provided upon registration
  • Participants need access to PC/Laptop with speakers, microphone and webcam
  • Cutty Felton (CEO of Accidental Counsellor Pty Ltd)

    Cutty Felton

    CEO of Accidental Counsellor Pty Ltd

Cutty delivers keynote presentations and skills-based courses, both face-to-face and via remote delivery, virtual presenting and live video streaming across Australia and internationally. Courses that focus on responding to those in vulnerable circumstances include 'Accidental Counsellor', 'De-Escalating the Agitated Caller', 'Customers in Crisis - Recognise, Respond, Refer', 'Domestic Family Violence (DFV) Aware' and various other skills based courses tailored to the needs of her clients.

By profession, Cutty is a qualified Solicitor and practised for approximately ten years. Over time she felt the need to contribute more directly to the community and in 2013 joined Lifeline, initially as a volunteer Telephone Crisis Supporter on Lifeline's 13 11 14 service, and subsequently as a trainer, heading up Corporate and Community training for Lifeline H2H for 4 years.

Cutty developed her own highly acclaimed version of Accidental Counsellor, including a unique '5 E's framework' for difficult conversations, as well as various workshops focussing on responding to those in vulnerable circumstances and incorporating the values and principles of the both the Banking and Insurance Industry Codes of Practice.

Cutty is a firm believer that awareness of issues such as DFV and Mental Illness should be underpinned by response skills and her training is specifically aimed at equipping participants with the ability to respond to someone in crisis in a way that is appropriate, compassionate, respectful and empowering, whilst always being within clearly defined boundaries.




Affiliate Member

Member Price A$320

All other Members

Member Price A$256

Where applicable, GST will be applied

These ticket prices reflect a small increase effective from 1st January 2023.